CCW 2017 - Conference & Trade Show for Customer Service & Contact Centre

The european leading event for the future of customer service

For the love of dialogue - your main topics 2017

  • Digital transformation: A step-by-step guide

  • Customer service that creates trust: At a time when interfaces are becoming increasingly digitalised

  • Artificial intelligence: How to provide optimal support in communication?

  • Communication in real time: From call centres to omni-channel centres

  • Customer touchpoints: How can you reach your customers with confidence?

  • The customer journey: Care for your customers individually across all channels

  • An overview of customer needs for 2030: What customers want for the future

CCW 2017 | 20 - 23 February 2017 in Berlin

Get your conference ticket now -
save 150 Euro!

Early bird until 30 september 2016
Access to the Trade Show is included.

Participate now!

CCW programme download

The preannouncement is ready for you.

Download now as PDF!

Trade Show & Conference | The premier event at one glance

Customer service & contact centre trends

7.800 international visitors

267 exhibitors from 21 countries

CAt award ceremony

Intensive networking

Exciting keynotes & discussions

Industry experts & best practice

Inspiring live visits

Innovations at the LiveCallCenter

CCW party

Partners & Sponsors

Picture gallery

Comments of attendees

"Excellent organisation, engaging topics and a fantastic live visit"

A. Zöllner | VBL

"A particularly exciting glimpse of the future development of the industry - from a technical perspective, too.«"

B. König | proALPHA Business Solutions

Customer service | Contact

Stephan Wolf

Stephan Wolf
Tel. +49 6196 4722-700
Fax: +49 6196 4722-888

back to top