Expert advisory committee

Your quality guarantee for competence, topicality and practical relevance

The CCW Conference takes on current trends and solutions. The event stands for topicality and excellent speakers. To guarantee highest quality, Management Circle cooperates with a competent expert advisory committee, where the knowledge and experience of practitioners and experts from many different industries is concentrated.

Verena Fink

Verena Fink

Managing Director
Woodpecker Finch GmbH
Cologne

Hartmut Danielzick

Hartmut Danielzick

Division Manager for Telephonic Customer Service
AXA Konzern AG
Cologne

Christian Hagemann

Christian Hagemann

Head of Customer Services
Prophete GmbH & Co. KG
Rheda-Wiedenbrück

Professor Dr. Norbert Link

Professor Dr. Norbert Link

Intelligent Systems Research Group at the Institute for Applied Research
Karlsruhe University of Applied Sciences

Markus Rebitzky

Markus Rebitzky

Head of Internal Sales
FRIMA Deutschland GmbH
Frankfurt

Manfred Stockmann

Manfred Stockmann

President
Call Center Verband Deutschland e.V.
Berlin

Nicole Wohnhaas

Nicole Wohnhaas

Senior Conference Manager CCW
Management Circle
Eschborn
E-Mail

Urs Christen

Urs Christen

Head of Business Management Customer Service Center
UBS Switzerland AG
Zürich

Simone Fojut

Simone Fojut

Chief editor
CallCenterProfi
Wiesbaden

Thomas Hohlfeld

Thomas Hohlfeld

Managing Director
Ribbon und Partner GmbH
Hamburg

Manuela Micheli-Liebsch

Manuela Micheli-Liebsch

Management
TeleTalk
Hannover

Antje Sawitzki

Antje Sawitzki

Business Unit Managerin
Transgourmet Deutschland GmbH & Co. OHG
Berlin

Ludger Strom

Ludger Strom

Director Solution Design & Consulting
Teleperformance Germany
Dortmund

Rainer Wilmers

Rainer Wilmers

Managing Director
CosmosDirekt
Saarbrücken

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