CCW Speakers

Learn from the best: Our speakers give you an exciting insight into their everyday business processes and are looking forward to exchanging ideas with you.

Prepare to meet experienced speakers from top companies including:

  • Ars Electronica Futurelab
  • AXA Konzern AG
  • Book a tiger
  • Borussia Dortmund GmbH & Co. KGaA
  • Consorsbank!
  • Daimler AG
  • Delivery Hero Austria
  • E.ON Energy
  • FRIMA International AG
  • GetYourGuide
  • Google Germany GmbH
  • Hochschule Hof
  • IBM Research
  • Mannheimer Morgen
  • Marley Spoon
  • RWE IT GmbH
  • Scout24 group
  • SIGNAL IDUNA Bauspar AG
  • TU Braunschweig
Michael Altenhofer

Michael Altenhofer

Coach and Speaker
St. Johann im Pongau

Carmen Beissner

Carmen Beissner

Global Director Customer Care
Scout24 group
Berlin

Kerstin von Blumröder

Kerstin von Blumröder

Team Manager
Immobilien Scout GmbH
Berlin

Hartmut Danielzick

Hartmut Danielzick

Division Manager for Telephonic Customer Service
AXA Konzern AG
Cologne

Verena Fink

Verena Fink

Managing Director
Woodpecker Finch GmbH
Cologne

Sandra Gerstädt

Sandra Gerstädt

Head of Customer Service and Partner Management
Delivery Hero Austria
Berlin

Christian Hagemann

Christian Hagemann

Head of Customer Services
Prophete GmbH & Co. KG
Rheda-Wiedenbrück

Karin Hausdorf

Karin Hausdorf

Senior In-House Advisor
RWE IT GmbH
Essen

Sven Gabor Janszky

Sven Gabor Janszky

Trend Researcher and Chairman
2b Ahead Think Tank
Leipzig

Daniel Kolvenbach

Daniel Kolvenbach

Board Member
SIGNAL IDUNA Bauspar AG
Hamburg

Philipp von Lamezan

Philipp von Lamezan

Head of Sales Development
Outfittery GmbH
Berlin

Andrea Lindert

Andrea Lindert

Head of Quality and Complaints Management
E.ON Energie Kundenservice GmbH
Potsdam

Jenny Moflar

Jenny Moflar

Head of Customer Service
FRIMA International AG
Heerbrugg

Dominik Neidhart

Dominik Neidhart

Professional Sailor
Winner of the XXXI America’s Cup, Global Top Speaker

Markus Rebitzky

Markus Rebitzky

Head of Internal Sales
FRIMA Deutschland GmbH
Frankfurt

Kathrin Schürmann

Kathrin Schürmann

Lawyer and Partner at
SCHÜRMANN WOLSCHENDORF DREYER
Berlin

Christine Schröder

Christine Schröder

Director IT Global Service and Parts
Daimler AG
Stuttgart

Florian Stöhr

Florian Stöhr

Manager
muuuh! digital GmbH
Osnabrück

Tao Tao

Tao Tao

Co-Founder & COO
GetYourGuide
Berlin

Dr. Andreas Wagener

Dr. Andreas Wagener

Professor for Digital Marketing, Hochschule Hof
Blogger for Nerdwärts.de
Würzburg

Heinrich Welter

Heinrich Welter

Vice President Sales and General Manager for Germany, Austria and Switzerland
Genesys Telecommunications Laboratories GmbH
Munich

Florian König

Florian König

Moderator

Dominik Bauersch

Dominik Bauersch

Head of New Products & Services
Deutsche Telekom Kundenservice GmbH
Bonn

Franz-Xaver Bleicher

Franz-Xaver Bleicher

Managing Director & Co-Founder
syncpilot GmbH
Puchheim

Merijn te Booij

Merijn te Booij

Chief Marketing Officer
Genesys
Daly City, USA

Jens Bussmann

Jens Bussmann

Cloud Platform Lead, DACH & CEE
Google Germany GmbH
Munich

Dana Coutant

Dana Coutant

Customer Care Lead US
Marley Spoon
New York

Kai Friedrich

Kai Friedrich

CEO
Consorsbank! by BNP Paribas S.A. Niederlassung Deutschland
Nuremberg

David Görges

David Görges

Manager of Neue Medien/CRM
Borussia Dortmund GmbH & Co. KGaA
Dortmund

Thomas Hohlfeld

Thomas Hohlfeld

Managing Director
Ribbon und Partner GmbH
Hamburg

Andreas Klug

Andreas Klug

Board ITyX Group
ITyX AG
Cologne

Albert Klotz

Albert Klotz

Head of Customer Service
PARSHIP ELITE Group
Hamburg

Prof. Martin Korte

Prof. Martin Korte

Executive Director
TU Braunschweig
Braunschweig

Manfred Lenk

Manfred Lenk

Management, Organisation & Quality Management
EUA Euro Union Assistance GmbH
Stuttgart

Dr. Martina Mara

Dr. Martina Mara

Key Researcher
Ars Electronica Futurelab
Linz

Arun Mani

Arun Mani

Managing Director Continental Europe
Freshdesk

Ilka Piechowiak

Ilka Piechowiak

Keynote Speaker, Personnel Trainer, former Marketing and Sales Manager and former Player on the National Handball Team
Hamburg

Dr. Kristina Rodig

Dr. Kristina Rodig

Head of Customer and Market Insights
E.ON SE
Essen

Noah Schwartz

Noah Schwartz

CEO/Chief Engineer
Quorum AI
San Francisco

Manfred Stockmann

Manfred Stockmann

President
Call Center Verband Deutschland e.V.
Berlin

Olav Strand

Olav Strand

Managing Director
IPsoft GmbH
Frankfurt/M.

Dr. Karin Vey

Dr. Karin Vey

Executive Innovation Consultant
IBM Research, ThinkLab
Zurich

Rainer Wilmers

Rainer Wilmers

Managing Director
CosmosDirekt
Saarbrücken

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