International Plaza

International Plaza

International Plaza

Globaler Meeting Point

Die International Plaza wächst weiter. Die Aktionsfläche ist Treffpunkt für weltweit agierende Unternehmen und internationale Besucher. Eine Guided Tour – selbstverständlich in englischer Sprache – bietet den Besuchern einen Einblick in das Messegeschehen der CCW.

An allen drei Messetagen gab es im Speakers‘ Forum einen Mix aus professionellen Vorträgen unserer Partner und Best Practice-Beispielen von internationalen Top Speakern

International
Networking

Host

Polish Call Center Forum - Calabrio - Five9

Supported by:

LiveCom

Guided Tour

Eine Guided Tour – selbstverständlich in englischer Sprache – bot den Besuchern einen Einblick in das Messegeschehen der CCW 2017.

International Plaza

Der erste Anlaufpunkt auf der Messe für internationale Besucher und alle, die sich für die neuesten Trends und innovativsten Lösungen von weltweit agierenden Unternehmen interessieren. Auf der International Plaza begrüßten unsere Hosts die internationalen Gäste.

Drei Tage – volles internationales Programm!

An allen drei Messetagen gab es im Speakers‘ Forum einen Mix aus professionellen Vorträgen unserer Partner und Best Practice-Beispielen von internationalen Top Speakern

1. Messetag - 21.2.2017

10.00 - 10.30

KEYNOTE: Collaborate to innovate – a combination of culture and technology

Klaus-Peter Fett | Head of Innovation & Collaboration
Google Cloud


10.30 - 11.00

Tips for implementing new channels in your contact centre

Marilyn Saulnier | Director Strategic Consulting
Genesys - Interactive Intelligence


11.00 - 11.30

A practical guide to implementing a chatbot to improve customer experience

David Pattman, Director Global R&D
Webhelp


11.30 - 12.00

Automatic for the people: the rise of mass automation communication technologies

Shub Naha | Business Development Director
Content Guru


12.00 - 12.30

Chaos to control: Managing Customer Conversations in a Connected World

Arun Mani | Managing Director Continental Europe
Freshdesk


14.00 - 14.30

In the heart of innovation Europe - top 10 trends in customer service

Maciej Buś | customermaniac, President Polish Call Center Forum
Polish Call Center Forum


14.30 - 15.00

Whatsapp & the city. Citizens of The Hague are chatting with city hall: success or failure?

Davey Martowidjojo | Sales Manager
Livecom


15.00 - 15.30

How to leverage technology in support of excellent customer experiences. Explore technology and automation strategies for live agent interactions.

Corey Besaw | Head of Innovation
Ubiquity


15.30 - 16.00

Enhancing your customer service to the next level

Jim Nystrom | Senior Vice President
Five9 EMEA


16.00 - 16.30

Artificial Intelligence for customer interactions: chatbot and virtual assistant hybrid solutions

Marco Palmonari | Head of AI solutions
Assist


2. Messetag - 22.2.2017

10.00 - 10.30

KEYNOTE: LiveCommunication vs. Virtual Reality in a corporate world: how to reach the goals by combining both worlds and what it takes!

Stefan Rupp | Chief Executive Officer / Chief Digital Officer
Swisscom Event & Media Solutions AG


10.30 - 11.00

Metrics, metrics, metrics

Marilyn Saulnier | Director Strategic Consulting
Genesys - Interactive Intelligence


11.00 - 11.30

Anticipating change and designing for digital, to make great experiences happen

John Georgesen | Ph.D. Senior Director, Research Analytics and Decision Sciences 
Convergys Analytics


11.30 - 12.00

A practical guide to implementing a chatbot to improve customer experience

David Pattman | Director Global R&D
Webhelp


12.00 - 12.30

The future of bots

Alan Ranger | Director of EMEA Marketing
LivePerson


14.00 - 14.30

Managed service applications and video solutions for Interactive Intelligence and Genesys platforms

Ali Murat Gürçay | Director
Interactive Solution GmbH


14.30 - 15.00

Speech analytics the employee you want

Michal Minarovic | VP of Sales
PHONEXIA S.R.O.


15.00 - 15.30

IoT, drones & chatbots for service – why should I care?

Matt Bateson | CX Strategy Director
Oracle


15.30 - 16.00

How to deepen digital CX and customer knowledge with collaborative conversational solutions powered by Artificial Intelligence?

Olivier Njamfa | CEO Eptica
Eptica


16.00 - 16.30

Speech enabled omnichannel customer journey

Prof. Levent Arslan
SESTEK


3. Messetag - 23.2.2017

10.00 - 10.30

KEYNOTE: Making talent ´stick´: the experience is king

Greg Shuler | Chief Talent Officer, MEA
J. Walter Thompson Company


10.30 - 11.00

IVR Design Best Practices

Marilyn Saulnier | Director Strategic Consulting 
Genesys - Interactive Intelligence


11.00 - 11.30

KEYNOTE: People managers: under-appreciated and under-estimated

David Deacon | former Chief Talent Officer
Mastercard


11.30 - 12.00

Enhancing your customer service to the next level

Jim Nystrom | Senior Vice President
Five9 EMEA


13.30 - 14.00

The evolution of social service how to reach customers through messaging and bots

Alexander de Ruiter | CEO
OBI4wan

Zum Seitenanfang