12. March 2020
For companies, the introduction of cloud technology can not only mean a significant optimization of the customer experience – and thus customer loyalty – but also a significant reduction in costs.
6. February 2020
The 2019 International Customer Contact Benchmark maintains its ambition to purvey the European Contact Centre market with this seventh annual comprehensive overview.
9. December 2019
How do you make the transition to a company that really lives CX? Many factors are critical to success – we’ve put together three fundamental ones for you!
17. September 2019
US startup B8ta redefines retail: stores that act as showrooms and test laboratories. Here we will present how manufacturers and customers benefit from this.
11. June 2019
Lectures are always a bit of self-therapy for the lecturer. Also for me at CCW 2019 in my lecture on “Digitisation and leadership”.
10. December 2018
What makes Silicon Valley so special and why are so many innovations emerging in this region? Roman Weishäupl shows you the four main factors, the e-LSD.
27. November 2018
Sarah Metcalfe, Head of Customer Service at Sure Petcare, is a certified Chief Happiness Officer. She tells us why happy companies have better service and gives us 5 tips to create a happy workplace.
7. November 2018
Big Data is the future - we need data to train an Artificial Intelligence, for instance for a better customer service or for a more targeted marketing. But how does it fit together with GDPR? We spoke about this topic with Ali Baccouche, Data Privacy Officer of the US technology company Texas Instruments.
9. October 2018
AI is everywhere, it seems to be indispensable. But do people really want to interact with an artificial mind? Or is the fear of becoming unemployed or even meaningless too big? Mumbi Odame, CEO of Motivation by Design (Pty) Ltd, has given us some interesting facts about her understanding of AI.
24. September 2018
Since 2010, BT has been tracking consumer behaviour in an increasingly digital world through an extensive global research programme. We asked expert Dr. Nicola Millard to tell us more about the key trends driving consumer behaviour and how innovation can help customers “chat, tap and talk”.
28. November 2016
Dana Coutant, Customer Care Lead US at Marley Spoon, tells us why a good customer service is especially important for young businesses and what makes the startup a successful company.
