The dual focus on CX and EX is what Barbara Caspers-Zarini at Content Guru calls Total Experience (TX). In this article, she will analyze the challenges of delivering connected customer experiences and transforming the contact center into a value center.
Find out, how happy agents can help improve your customer service experience – Contact Center trends you should start, stop and continue this year presented by Diana Schröter from Twilio.
The European Customer Champion – EUROCC for short – will be awarded for the first time at the CCW 2022. Apply now and take this opportunity to promote your customer service and advance your own career!
How do you make the transition to a company that really lives CX? Many factors are critical to success – we’ve put together three fundamental ones for you!
US startup B8ta redefines retail: Stores that act as showrooms and test laboratories. Here we will present how manufacturers and customers benefit from this.
Where can you find the right exhibitor? Where is the meeting point for the guided tours? And where does the conference takes place? Our hall plan will ensure that you always have the perfect navigation device to hand.
