Happy Workplace Archive - CCW - Der Kundenservice & Call Center Kongress in Berlin

Contact centre management

Creating Great Customer Service through Happy Workplaces

27. November 2018

Sarah Metcalfe, Head of Customer Service at Sure Petcare, is a certified Chief Happiness Officer. She tells us why happy companies have better service and gives us 5 tips to create a happy workplace.

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Contact Center Management

Digitalization & Artificial Intelligence

Customer dialogue & communication

Human resource & law

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