leadership Archive - CCW - Der Kundenservice & Call Center Kongress in Berlin

Feigenblatt oder echte Transformation – Digitalisierung und Führung

Digitalisation and artificial intelligence

Fig leaf or true transformation – Digitisation and Leadership

11. June 2019

Lectures are always a bit of self-therapy for the lecturer. Also for me at CCW 2019 in my lecture on “Digitisation and leadership”.

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Topics

Contact Center Management

Digitalization & Artificial Intelligence

Customer dialogue & communication

Human resource & law

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