The dual focus on CX and EX is what Barbara Caspers-Zarini at Content Guru calls Total Experience (TX). In this article, she will analyze the challenges of delivering connected customer experiences and transforming the contact center into a value center.
There are a number of reasons why professional contact centers should consider adding support for WhatsApp and other modern conversational messaging. Matthias Mehner looks at a few key factors driving the adoption of conversational messaging channels in today's professional contact centers.
The European Customer Champion – EUROCC for short – will be awarded for the first time at the CCW 2022. Apply now and take this opportunity to promote your customer service and advance your own career!
Where can you find the right exhibitor? Where is the meeting point for the guided tours? And where does the conference takes place? Our hall plan will ensure that you always have the perfect navigation device to hand.