Survey Archive - CCW - Der Kundenservice & Call Center Kongress in Berlin

Internationa Customer Contact Benchmark

International

International Customer Contact Benchmark

6. February 2020

The 2019 International Customer Contact Benchmark maintains its ambition to purvey the European Contact Centre market with this seventh annual comprehensive overview.

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Education for the best. Since 1989, executives from all areas of the company have placed their trust in the high standard of our seminars, conferences and congresses. Benefit from an optimal connection of knowledge transfer and networking.

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Topics

Contact Center Management

Digitalization & Artificial Intelligence

Customer dialogue & communication

Human resource & law

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