Stand: D16 · Hall: 3

Content Guru GmbH

Content Guru - engagement made easy. A global leader in cloud communications solutions, Content Guru delivers off-the-shelf and bespoke customer engagement. Europe’s largest Customer Engagement and Experience solution, storm® brings together AI, intelligent automation, third-party systems integration, and on-demand scalability to enhance all customer communication functions.

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THE ROLE OF GENERATIVE AI FOR OUTSTANDING PERFORMANCE AND DELIGHTED CUSTOMERS

03.01.2024

Artificial intelligence plays a significant role in customer service as part of the Total Experience. Both customer and employee experiences benefit from the use of innovative technologies. Discover in Barbara Caspers-Zarini's guest article at Content Guru the advantages that generative AI brings to customer interactions!

Total Experience in the Contact Center: The Importance of a Real Value Center

11.01.2023

The dual focus on CX and EX is what Barbara Caspers-Zarini at Content Guru calls Total Experience (TX). In this article, she will analyze the challenges of delivering connected customer experiences and transforming the contact center into a value center.

Barbara Caspers-Zarini

General Manager DACH | Content Guru

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Content Guru GmbH

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Blog Posts

THE ROLE OF GENERATIVE AI FOR OUTSTANDING PERFORMANCE AND DELIGHTED CUSTOMERS

Total Experience in the Contact Center: The Importance of a Real Value Center

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