Stand: A10, A14 und B10 · Hall: 2

Genesys Cloud Services Germany GmbH

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

Exhibitors Categories

  • Exhibitors
  • Premium-Sponsor

Product Categories

  • IT, Automation, Software
    • Voice Dialog System
    • Chat/Video/Chatbots/Conversational AI Platform
    • Customer Service, CEM, CRM

Agenda Items

26.02.2025

11:30

Hall 2, Trade Show Forums

Customer service from EWE - Interested in RealTalk? With #KiM26 to noticeable customer satisfaction

Jürgen Heim | Sr. Account Executive, Enterprise

Lisa Coordes | Leiterin Portfolio Management | EWE

Daniel Albrech | Leiter Kunde & Service | EWE

Irfan Hajdarevic | Senior Manager - Service Excellence | Deloitte

27.02.2025

10:30

Hall 3, Trade Show Forums

3 Years From Now - second thesis: AI departments will have to be established in companies (similar to an IT or marketing department)

Andreas Klug | AI Evangelist | ThinkOwl Europe GmbH

Roland Schmidkunz | Geschäftsführer | ZEITGEIST Beratungsmanufaktur GmbH

Lewe Zipfel | Sr. Director Solutions Consulting Central EMEA | Genesys Cloud Services Germany GmbH

25.02.2025

15:00

Hall 2, Trade Show Forums

Empowering customer interactions, mastering customer journeys

Daniel Karadza | Country Manager & Senior Director Sales Germany

Konstantin Kuhn | Sales

Andreas Nothdurft | Ecosystem Lead DACH/ Salesforce Business Group Lead DACH | Accenture

Tobias Schneider | Senior Principal at Accenture - Lead of Customer Service Management Advisory | Accenture

26.02.2025

10:30

Hall 2, Speakers' Forum

Lufthansa and Genesys – accelerate your future

Patrick Redford | Product Owner Service Center Solution | Lufthansa Group, Austrian Airlines, Lufthansa, SWISS

Kevin Orthey | Account Executive, Enterprise • DACH SALES | Genesys

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