Klaus

Klaus helps to understand your customer service quality, improve support KPIs, and boost customer loyalty. With Klaus, you can combine internal quality reviews with feedback and CSAT for full picture; achieve 100% coverage and pinpoint conversations worth reviewing; and identify underperforming agents, which parts of the customer experience are failing.

Product Categories

• Controlling, Reporting, Monitoring
  • Quality Monitoring Management
• IT/Software
  • Customer Service/Experience/Relationship Management
  • Artificial Intelligence