Next Matter GmbH

The enterprise-grade workflow engine for Zendesk, Next Matter empowers Financial Services and Retail teams to automate resolving complex tickets. Our workflows connect systems, orchestrate teams, and automate tasks for error-free ticket resolution. Set up Co-Pilot to trigger workflows and give agents progress visibility in Zendesk. Your customer value: 100% reliable service, on time and in full.

Exhibitors Categories

• Exhibitors

Product Categories

• AI and Future Technologies
  • Future Work Models, Digital Workplace
• Experience Management
  • Employee Experience
  • Customer Experience
• Consultancy, Service
  • Digital Transformation
  • Organisation/Processes
• Contact Center, Customer Interaction
  • Business Process Outsourcing
• IT, Automation, Software
  • Process Automation, RPA
  • Customer Service, CEM, CRM