hall: 3 · stand: F6/G5

BIG Social Media GmbH

BIG Social Media is a leading provider of social media engagement solutions, chatbots, analytics, monitoring and publishing for service & marketing. Our social media management platform BIG CONNECT helps our clients to improve the efficiency of their ticketing processing, to enhance customer engagement, to highten customer satisfaction and to coordinate interdisciplinary teams.

Product Area:

  • Dialogue Channels
    • Multi- / Omnichannel Solutions
    • Self Service
    • Social Media
  • Dialogue Service Provider
    • Social Media
  • Software Solutions
    • Artificial Intelligence
    • Chatbots
    • Knowledge Management