Logo Calabrio
 
hall: 3 · stand: E4/F3

Calabrio

Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization suite—including call recording, quality management, workforce management, analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.

Product Area:

  • Controlling, Reporting, Monitoring
    • Business Intelligence
    • Quality Monitoring-Management
    • Speech Analytics / Voice Recording
    • Voice Recording
    • Workforce Management
  • IT / Software
www.calabrio.com/

contributions

02.03.2020
12:30
Speakers' Forum

Enhancing Contact Center Engagement: 5 Workforce Engagement Management Strategies

Learn five strategies for enhancing agent engagement

Joep Gerris |