The omnichannel contact center solution CAESAR provides the basis for optimal customer service: maximum accessibility, intelligent multimedia routing, WebRTC integration, inbound and outbound telephony including recording, database connection, attendant, comprehensive statistics, integration with Salesforce , 21c | ng and Skype for Business. CAESAR Contact Center – because good service makes all the difference.
- Dialogue Channels
- Chat / Video
- E-Mail Marketing / E-Mail Management
- Multi- / Omnichannel Solutions
- Smartphone Apps
- Voice Portal / IVR