CCT Deutschland GmbH

CCT, leader in omnichannel customer engagement solutions, helps companies communicate with existing contact channels & a new generation of customers, through web & mobile based interactions (e.g. WebRTC, chat, co browsing, video) ensuring their contact center agents adapt to the changing customer landscape, decreasing contact center costs & providing efficient relationships with their customers.

Product Area:

• Dialogue Channel
  • ACD
  • Chat / Video
  • Multi- / Omnichannel
  • Smartphone Apps
  • Voice Portals / IVR
• TK
  • CTI (Computer Telephony Integration)
  • VoIP