CCT, leader in omnichannel customer engagement solutions, helps companies communicate with existing contact channels & a new generation of customers, through web & mobile based interactions (e.g. WebRTC, chat, co browsing, video) ensuring their contact center agents adapt to the changing customer landscape, decreasing contact center costs & providing efficient relationships with their customers.
- Dialogue Channels
- Chat / Video
- Multi- / Omnichannel Solutions
- Smartphone Apps
- Voice Portal / IVR