hall: 3 · stand: G14/G16

dtms GmbH

dtms GmbH, a Mainz-based company, is the leading provider of contact centre solutions and customer intelligence technologies in the German-speaking region. The dtms portfolio ranges from service phone numbers from over 100 countries to platforms for managing the telephone accessibility of companies and using artificial intelligence for providing automated responses to customer enquiries.

Product Area:

  • Controlling, Reporting, Monitoring
    • Voice Recording
  • Dialogue Channel
    • ACD
    • Multi- / Omnichannel
    • Self Service
  • Software Solutions
    • Artificial Intelligence
    • Chatbots
    • Cloud Service