hall: 2 · stand: E25

DuMont Process GmbH

DuMont Process stands for highest quality and digital change in customer service, quality management and business intelligence. Our main focus lies on individualizing each single customer contact and its handling. In this capacity we provide professional advice, engage with customers via phone, mail and chat or assess existing customer service channels.

Product Area:

  • Service / Consultancy
    • Organisation / Processes
  • Controlling, Reporting, Monitoring
    • Business Intelligence
    • Quality Monitoring-Management
    • Speech Analytics / Voice Recording
  • Call Center Services
    • Fulfillment Services / Logistics
    • Telemarketing
  • IT / Software
    • CEM