hall: 3 · stand: C15
INCAS GmbH
INCAS presents with INTRACALL a complete call center software. A powerful web frontend for the agent manages different channels, incl. phone, e-mail, and chat in one interface. Individually configurable interview guides, contact history, calendar management and task management manages the workflow. A Predictive or Power-Dialer and an ACD with IVR complete the portfolio. In the cloud or local.
Product Area:
- Controlling, Reporting, Monitoring
- Workflow Management
- IT / Software
- Customer Service/ Experience/Relationship Management
- E-Mail Response/Marketing-Management
- Chat/Video/Chatbots/Conversational AI Platform
- Dialer
- Social Media/ Messenger
- Voice dialog system
