KANO4U – the optimization of your customer service. We analyse your processes, advise customer focussed and create concepts for construction or restructuring of your service team. Customer surveys and mystery calls are the basis for the training and coaching of your employees. Development of your customer journey and persona design will take you even further. Customer focussed. Extensive. Kano.
- Organisation / Processes
- Controlling, Reporting, Monitoring
- Quality Monitoring
- Qualifier / Training
- Software Solutions