KIAMO is an omnichannel Contact Center solution that helps companies optimize their customer interactions. KIAMO captures, prioritises and distributes all multimedia flows depending on business rules, availability and employee skills. Available in hosted or on-premise mode, KIAMO helps major companies across Europe improve the effectiveness of their Customer Relationship for nearly 15 years.
- Dialogue Channels
- Chat / Video
- Multi- / Omnichannel Solutions
- Social Media
- Voice Portal / IVR
- Software Solutions
Beyond digital CX myths: what do customers really expect from contact centres?
With business cases