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ProScheduler

Do you want to save time and resources in your forecasting and agent scheduling activities? ProScheduler from Serenova is a Workforce Management application in the cloud. It allows you to optimise your schedule to balance customer satisfaction, while reducing unnecessary agent costs. It includes the facility to simulate forecast scenarios, allowing you to quickly assess the impact on SLA and people costs.

Product Area:

  • Software Solutions
    • Workforce Management
www.proscheduler.com