novomind provides intelligence software solutions for a personalized and service-oriented customer communication. Our Customer Service Software novomind iAGENT ensures in more than 220 companies, including for instance OTTO, Deutsche Post and Lufthansa, the efficient handling of customer enquiries via E-Mail, Messaging (WhatsApp/Facebook), Letters/Fax, Chat (Text, Audio, Video), SMS and Telephone.
- Dialogue Channels
- Chat / Video
- E-Mail Marketing / E-Mail Management
- Multi- / Omnichannel Solutions
- Software Solutions
- Artificial Intelligence