ServiceOcean AG

No more waiting customers on the phone! The Intelligent Appointment-Callback- Management is the leading IT-solution for every call center in inbound service and outbound sales. In the inbound area, the software automatically adjusts the call volume to the number of agents. In the outbound area, call centers generate more revenue through precise follow-up appointments. Innovation Award 2016 & 2017!

Product Area:

• Dialogue Channels
  • Multi- / Omnichannel Solutions
  • Smartphone Apps
  • Voice Portal / IVR
• Software Solutions
  • Artificial Intelligence
  • Cloud Services
  • CEM
  • Workforce Management