SoftBCom Berlin GmbH is reselling, developing and integrating of software solutions for contact centers.
Our key focus lies in communication over various channels (phone, email, chat, SMS, WhatsApp, etc.) in inbound and outbound. We specialize in business process optimization, time saving and quality improvement in client servicing.
- Controlling, Reporting, Monitoring
- Workforce Management
- IT / Software
- E-Mail Response/Marketing-Management
- Workflow Management