hall: 2 · stand: D18a

SoftBCom Berlin GmbH

SoftBCom specializes in call center software, business communications and system integration (provisioning, consulting, implementation and support). Our core product is Noda Call Center, an enterprise-level all-in-one software solution with ACD, outbound, blended calls, omnichannel, quality assurance, WFM, video-chat, and more. We also provide integration with CRMs, Help Desks and ERPs.

Product Area:

  • Controlling, Reporting, Monitoring
    • Speech Analytics / Voice Recording
    • Workforce Management
  • Dialogue Channels
    • Multi- / Omnichannel Solutions
  • IT / Software
    • Artificial Intelligence
    • Chat/Video/Chatbots/Conversational AI Platform
    • Cloud Services
    • Workflow Management