hall: 2 · stand: D18a

SoftBCom Berlin GmbH

SoftBCom specializes in call center software, business communications and system integration (provisioning, consulting, implementation and support). Our core product is Noda Call Center, an enterprise-level all-in-one software solution with ACD, outbound, blended calls, omnichannel, quality assurance, WFM, video-chat, and more. We also provide integration with CRMs, Help Desks and ERPs.

Product Area:

  • Controlling, Reporting, Monitoring
    • Speech Analytics
  • Dialogue Channels
    • Chat / Video
    • Multi- / Omnichannel Solutions
  • Software Solutions
    • Artificial Intelligence
    • Cloud Services
    • Workflow Management
    • Workforce Management