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hall: 3 · stand: E10/G11

SOGEDES

Being a technology and service provider SOGEDES.SYSTEMS is providing leading software solutions for your successful customer experience management for over 15 years. Our portfolio includes state-of-the-art Omnichannel Enterprise Platform, Cloud Contact Center Solution, Workforce Management and Business Automation Solution. Customers include Vodafone, Arvato e-Commerce, Scout24 and Burda.

Product Area:

  • Controlling, Reporting, Monitoring
    • Speech Analytics / Voice Recording
    • Workforce Management
  • Dialogue Channels
    • ACD
    • Multi- / Omnichannel Solutions
  • IT / Software
    • Cloud Services
    • Dialer
    • Voice dialog system
www.sogedes.com

contributions

02.03.2020
11:30
Speakers' Forum

Conversational AI with Human Touch: How we humanize digital self-serve

Martin Wild | SOGEDES

Björn Gülsdorff |