virtualQ specializes in intelligent solutions that enable service centers to optimize their customer experience via machine learning and AI. The product portfolio includes virtual assistants that wait on hold for callers during longer waiting times and answer quesitions of customers automatically, as well as peak management solutions which use intelligent algorithms to smooth out caller peaks.
- Controlling, Reporting, Monitoring
- Business Intelligence
- Dialogue Channels
- Multi- / Omnichannel Solutions
- Voice Portal / IVR
- Software Solutions
- Artificial Intelligence