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Xenialab is the Technology Provider of the INGO Group that develops solutions in order to support customer operations processes. Thanks to the constant commitment in the research and development of advanced technologies in machine learning field, AI and Big Data, Xenialab offers to the market advanced contact center management products, including XCALLY Omnichannel Software, distributed worldwide.

Product Area:

  • Controlling, Reporting, Monitoring
    • Business Process Outsourcing (Contact Driven)
  • Call Center Services
    • Outbound/Inbound
  • IT / Software
    • Customer Service/ Experience/Relationship Management
    • Artificial Intelligence
    • Chat/Video/Chatbots/Conversational AI Platform
    • Dialer
    • Self Service / Remote Visual Support