AI Inspiration Day

Optimize your customer dialogue with artificial intelligence

How can Artificial Intelligence enhance your customer service? Come and visit our Inspiration Day the day after the CCW Conference. You will discover industry best practises in how AI can help you get closer to your customers and optimise not only your service, but also sales and training. 

The CCW AI Inspiration Day shows you how to use AI profitably. 

Take advantage of this unique source of inspiration! 

Inspiration Day 2024 Schedule

29.02.2024

11:40

Inspiration Day

AI in a small customer care area – is it really profitable?

27.02.2025

08:30

Inspiration Day

Expertin Verena Fink

If you don't start now, you've already lost - utilize the potential of AI tools and gain a competitive edge!

Verena Fink | Woodpecker Finch GmbH

27.02.2025

09:15

Inspiration Day

Expertin Dr. Tina Klüwer

Safety and risks of AI: a balancing act between regulation, speed of innovation and international competition

Dr. Tina Klüwer | KI-Expertin und Autorin

27.02.2025

09:45

Inspiration Day

Expertin Emina Biscevic

AI in customer service: revolution or disappointment?

Emina Biscevic | Freshworks

27.02.2025

10:15

Inspiration Day

Experte Jean-Pierre Sleiman

Supercharging Banking Experience with (Gen)AI

Jean-Pierre Sleiman | N26

27.02.2025

11:10

Inspiration Day

Expertin Alina Moers

EU AI Act - challenges and opportunities for customer service and sales

Alina Moers | Luther Rechtsanwaltsgesellschaft mbH

27.02.2025

11:40

Inspiration Day

Experte Max Schmiechen

Requirements for an AI code of conduct

Max Schmiechen | HORNBACH Holding AG & Co. KGaA

27.02.2025

12:10

Inspiration Day

Experte Dr. Michael Witteler

Data protection aspects in the use of AI - challenges and solutions

Dr. Michael Witteler | Pusch Wahlig Workplace Law

27.02.2025

14:00

Inspiration Day

Experte Johannes Raschpichler

The Winner Takes It All - what companies can learn from Abba, Billy Joel or COLDPLAY about acoustic brand management and what role audio AIs play in it

Johannes Raschpichler | sonocom/insone

27.02.2025

14:30

Inspiration Day

“What can I do for you?” Voice AI breaks new ground in customer service

Fabian Rosekeit | Medien Hub

27.02.2025

14:55

Inspiration Day

Experte Joshua Martic

Increasing productivity through AI - how we have achieved time savings of 20 to 30% in customer service through AI

Joshua Martic | DPD Schweiz AG

27.02.2025

15:50

Inspiration Day

Experte Jörg Malang

How GenAI can improve customer service

Jörg Malang | DERTOUR Group Deutschland

27.02.2025

16:15

Inspiration Day

Experte Mark T. Hofmann

Profiling hackers - the psychology of cybercrime and how we can become a “human firewall”

Mark T. Hofmann | Behavioral- & Cyber-Profiling, Kriminal- und Geheimdienstanalyst, Organisationspsychologe (M.A.)

27.02.2025

17:00

Inspiration Day

End of the AI Inspiration Day and CCW 2025

Your contact for questions about the Conference

Stephan Wolf | Leiter Kundenservice

Stephan Wolf
Head of Customer Service

E-Mail:        kundenservice@managementcircle.de
Phone:       +49 6196 4722-800

Stephan Wolf has been the face for Management Circle customers since 2002. As a dedicated team leader of our customer service, the enthusiastic swimmer is happy to answer your questions every day anew.

© Management Circle AG 2024