AI Inspiration Day
Optimize your customer dialogue with artificial intelligence
How can Artificial Intelligence enhance your customer service? Come and visit our Inspiration Day the day after the CCW Conference. You will discover industry best practises in how AI can help you get closer to your customers and optimise not only your service, but also sales and training.
The CCW AI Inspiration Day shows you how to use AI profitably.
Take advantage of this unique source of inspiration!
26.02.2026
08:45
Inspiration Day
26.02.2026
09:00
Inspiration Day
Successfully introducing AI: 8 steps to move from hype to action – a practical guide
Keynote
26.02.2026
09:30
Inspiration Day
Automation is a thing of the past – this is how AI agents create genuine relationships
26.02.2026
10:30
Inspiration Day
Customer Servicing @ Lufthansa – a (success) story of transformation
26.02.2026
11:00
Inspiration Day
Transformation in the service centre through Agentic AI and multi-agent orchestration – an open experience report
26.02.2026
11:30
Inspiration Day
Avatars in banking – the future has begun
26.02.2026
13:00
Inspiration Day
The team of the future: how do you lead a team of people, bots and AI coaches?
Interview
26.02.2026
13:30
Inspiration Day
AI needs brains – achieving successful AI with the right team
26.02.2026
14:15
Inspiration Day
Co-determination and the works council – bringing everyone on board!
legal practice
26.02.2026
15:00
Inspiration Day
Ticked off? Your most important to-dos from the EU AI Act for legally compliant use of AI in customer dialogue
legal practice
26.02.2026
15:30
Inspiration Day
Bad data is expensive! No smart solutions without clean data – AI needs quality!
Keynote
Stephan Wolf
Head of Customer Service
E-Mail: kundenservice@managementcircle.de
Phone: +49 6196 4722-800
Stephan Wolf has been the face for Management Circle customers since 2002. As a dedicated team leader of our customer service, the enthusiastic swimmer is happy to answer your questions every day anew.
