Schedule for CCW Conference 2025
Create your own personalized CCW Conference Schedule
The CCW Conference schedule promises two exciting days filled with interactive lecture formats and more than 40 top-class pioneers and lateral thinkers. Seize this great opportunity to discuss the customer needs of the future and gain long-term inspiration.
Best of all, you can compile your own CCW Conference schedule: you’re free to choose your event days and topics of interest.
24.02.2025
08:30
Innovation Day
Changing working environments – new service requirements, new technologies, new opportunities!
Moderation
24.02.2025
09:15
Innovation Day, Keynote
Industry in transition - how AI and connectivity are redefining the rules of the game
24.02.2025
10:00
Innovation Day
The modern contact center - challenges and opportunities in design
24.02.2025
10:30
Innovation Day
Future skills in the digital world
24.02.2025
11:30
Innovation Day
Between aspiration and reality - how can we become an attractive employer?
Expert panel
24.02.2025
12:00
Innovation Day
Taking the customer with you in service innovations - optimizing the customer journey through self-service
24.02.2025
12:30
Innovation Day
DHL brings AI to the contact center - a success story
24.02.2025
14:15
Innovation Day
Departure for the live tours
Experience the working world of the future live
24.02.2025
18:00
Innovation Day
CCW Wine & Talk in the world of experience - the next experience Design by HCD
25.02.2025
08:30
Main Conference
What's moving the industry: megatrends, geopolitics and the challenges of the labour market
25.02.2025
09:20
Main Conference
There is no turning back! Or is there? Where are customer expectations heading in the age of AI?
25.02.2025
10:00
Main Conference
Technological parallel worlds: How geopolitical conflicts are driving the unraveling of the digital world
25.02.2025
10:30
Main Conference
New models for new labour: intergenerational equity and flexible forms of employment for a changing world
25.02.2025
11:30
Main Conference
The 6 levels of AI-supported orchestration - a phase model for revolutionizing customer interaction
25.02.2025
12:00
Main Conference
A look into the engine room − DKB’s AI journey
25.02.2025
12:30
Main Conference
Generative AI under scrutiny
25.02.2025
14:15
Main Conference
Create a good basis for successful digitalisation, automation and AI introduction!
Workshop
25.02.2025
14:15
Main Conference
Interactive Workshop: Future skills and AI fitness
25.02.2025
16:30
Main Conference
The nominees’ live pitches– you decide!
Meike Tarabori | cmm360 Magazin
25.02.2025
17:30
Main Conference
With heart and soul to success – breaking new ground and staying on the ball successfully
25.02.2025
18:30
Main Conference
Get Together:
Celebrate together with the winners and round off the first day of the congress with a cosy get-together with snacks and drinks!
26.02.2025
09:00
Main Conference
The new relationship with the customer – how to exceed customer expectations and build customer loyalty
26.02.2025
09:05
Main Conference
Content meets customer service: Strengthen customer loyalty with creative social media content
26.02.2025
09:35
Main Conference
Successfully shaping customer care – how do we bring AI and humans together for successful collaboration?
26.02.2025
10:05
Main Conference
From hyper-growth chaos to sustainable scalability
26.02.2025
10:35
Main Conference
From trouser manufacturer to love brand
26.02.2025
11:30
Main Conference
Automation – developing a seamless customer journey across all touchpoints
Camp 3
26.02.2025
11:30
Main Conference
Outsourcing – nearshoring, offshoring, management and control: which strategy is right for me?
26.02.2025
14:30
Main Conference
AI and the fusion of humans and technology: opportunities and risks
26.02.2025
15:00
Main Conference
AI PANEL
26.02.2025
15:30
Main Conference
How do your customers and employees really perceive the technology? What happens in our brain when we interact with a chatbot or a robot?
Expertpanel
26.02.2025
16:30
Main Conference
Omnichannel expertise for a seamless customer journey
26.02.2025
17:00
Main Conference
The future is now: how Coca-Cola is driving its own transformation
27.02.2025
08:30
Inspiration Day
If you don't start now, you've already lost - utilize the potential of AI tools and gain a competitive edge!
27.02.2025
09:15
Inspiration Day
Safety and risks of AI: a balancing act between regulation, speed of innovation and international competition
27.02.2025
09:45
Inspiration Day
AI in customer service: revolution or disappointment?
27.02.2025
10:15
Inspiration Day
Supercharging Banking Experience with (Gen)AI
27.02.2025
11:10
Inspiration Day
EU AI Act - challenges and opportunities for customer service and sales
27.02.2025
11:40
Inspiration Day
Requirements for an AI code of conduct
27.02.2025
12:10
Inspiration Day
Data protection aspects in the use of AI - challenges and solutions
27.02.2025
14:00
Inspiration Day
The Winner Takes It All - what companies can learn from Abba, Billy Joel or COLDPLAY about acoustic brand management and what role audio AIs play in it
27.02.2025
14:30
Inspiration Day
“What can I do for you?” Voice AI breaks new ground in customer service
27.02.2025
14:55
Inspiration Day
Increasing productivity through AI - how we have achieved time savings of 20 to 30% in customer service through AI
27.02.2025
15:50
Inspiration Day
How GenAI can improve customer service
27.02.2025
16:15
Inspiration Day
Profiling hackers - the psychology of cybercrime and how we can become a “human firewall”
27.02.2025
17:00
Inspiration Day
End of the AI Inspiration Day and CCW 2025
Free Download:
You can download the CCW 2025 program here.
On 32 pages you will find the complete congress program and find out which top experts and exhibitors enriched the CCW 2025 on site.
To receive the PDF for CCW 2025, simply fill out the download form. You can also obtain the program without consent by calling our customer service on the following telephone number: +49 6196 4722-800
Stephan Wolf
Head of Customer Service
E-Mail: kundenservice@managementcircle.de
Phone: +49 6196 4722-800
Stephan Wolf has been the face for Management Circle customers since 2002. As a dedicated team leader of our customer service, the enthusiastic swimmer is happy to answer your questions every day anew.
