Schedule for CCW Conference 2024
Create your own personalized CCW Conference Schedule
The CCW Conference schedule promises two exciting days filled with interactive lecture formats and more than 40 top-class pioneers and lateral thinkers. Seize this great opportunity to discuss the customer needs of the future and gain long-term inspiration.
Best of all, you can compile your own CCW Conference schedule: you’re free to choose your event days and topics of interest.
26.02.2024
09:10
Innovation Day, Keynote
Unthinkable? A short journey in time through the history of impossibility
26.02.2024
09:20
Innovation Day
Can you reinvent yourself and pursue your core business at the same time? Why we need new leadership skills at all levels!
26.02.2024
11:00
Innovation Day
Even with hail: How Carglass is scaling premium customer service thanks to AI
26.02.2024
11:55
Innovation Day
Satisfied employees = happy customers!
26.02.2024
12:20
Innovation Day
Opportunities and challenges for support in an agile transformation
26.02.2024
14:15
Innovation Day
Service desert or service paradise Berlin?
Sightseeing tour in German and English
26.02.2024
14:15
Innovation Day
Our live tours: Enjoy a look behind the scenes!
Please choose one of three parallel live tours or the service sightseeing tour through Berlin and register for it directly.
26.02.2024
18:00
Innovation Day
CCW Wine & Talk in our Experience World the next experience (Design by HCD)
Reality meets the future: Discuss the experiences of the day and take a look into the future of customer service! Get the future kick and end the day with an exclusive tour with wine and snacks in our experience world the next experience (Design by HCD)
27.02.2024
09:15
Main Conference, Keynote
Megatrends 2030 – the future has long been reality
27.02.2024
09:45
Main Conference, Keynote
Upheaval in the world – Germany faces major challenges
27.02.2024
10:15
Main Conference
Sustainable Company Culture
How we convince customers and employees at the same time. The refurbed story
27.02.2024
11:40
Main Conference
More than just chatbots – discover the real potential of AI for your customer support
27.02.2024
12:10
Main Conference
ChatGPT is just the beginning – what other solutions relevant to you are in the starting blocks?
27.02.2024
14:00
Main Conference, Keynote
Working environments in transformation - navigating the future of work together
27.02.2024
14:35
Main Conference
The good old things – automating where tradition reigns supreme?
Camp 1: Basic knowledge of customer service
27.02.2024
14:35
Main Conference
Telesales in B2B omnichannel sales – the most important success factors in a change process from a small customer channel to a sales multiplayer
Camp 1: Basic knowledge of customer service
27.02.2024
14:35
Main Conference
Is AI the new technology wave you should be surfing?
Camp 1: Basic knowledge of customer service
27.02.2024
14:35
Main Conference
The first CCW "Un-Conference"
Un-Conference - this means that there is hardly any fixed agenda here, but you decide which topics you want to work on!
27.02.2024
14:35
Main Conference
How artificial intelligence is revolutionising customer service
Camp 2
27.02.2024
17:30
Main Conference, Keynote
Digital power. The new economy of attention
27.02.2024
18:15
Main Conference
Announcement of the winners and presentation of the “European Customer Champions”
27.02.2024
18:30
Main Conference
Get Together: Lassen Sie ersten Kongresstag in gemütlicher Runde mit Snacks und Getränken ausklingen!
28.02.2024
09:05
Main Conference, Keynote
Brands are always destroyed from within. The “human factor” in customer service – cost factor, soft fact, premium goodie or guarantee of success in highly competitive markets?
28.02.2024
09:45
Main Conference
AI-PANEL
The AI highlights from the CCW trade show combined on the congress stage! Trendsetting solutions for customer service at a glance.
28.02.2024
10:30
Discussion, Main Conference
Automation – how far can we go?
Our brand expert meets the technology experts from our AI panel!
28.02.2024
11:30
Main Conference
Recipe for success: service provider management
Camp 4: Outsourcing – nearshoring, offshoring, steering and control: Which strategy is right for me?
28.02.2024
11:30
Main Conference
AI meets CX: Automation and customer centricity are not a contradiction
Camp 3: Automation and development of a seamless customer journey across all touchpoints
28.02.2024
11:30
Main Conference
Support customers whilst staying one step ahead
Camp 3: Automation and development of a seamless customer journey across all touchpoints
28.02.2024
11:30
Main Conference
A digitalised service desk that remains human
Camp 3: Automation and development of a seamless customer journey across all touchpoints
28.02.2024
11:30
Main Conference
Ensure fast service times through automation and focus on the customer
Camp 3: Automation and development of a seamless customer journey across all touchpoints
28.02.2024
11:30
Main Conference
Nearshoring – why, what and how
Camp 4: Outsourcing – nearshoring, offshoring, steering and control: Which strategy is right for me?
28.02.2024
14:45
Main Conference
What ultimately counts for the customer and why are comparison portals so successful today?
28.02.2024
15:15
Main Conference
A deep dive into the consumer perspective on customer loyalty programs
28.02.2024
15:45
Discussion, Main Conference
Flexibility or continuity – what does the customer of tomorrow want?
28.02.2024
16:30
Main Conference
Change now! Navigate successfully through extreme situations and move into the future stronger
28.02.2024
17:00
Main Conference, Keynote
Start, fail, innovate & kick ass – how you can awaken the spirit of innovation with a living culture of error
28.02.2024
19:00
Main Conference
The CCW anniversary party
Celebrate 25 years of industry meetings in Berlin with us and experience live music, entertainment and culinary delights!
29.02.2024
09:15
Inspiration Day, Keynote
Digital supremacy is possible! How we in Europe can remain independent with our data-driven business models
29.02.2024
09:45
Inspiration Day, Keynote
Measure less, know more – potential of AI-supported contact analysis for the quality management of the future
29.02.2024
10:15
Inspiration Day
What is in for me?
Use the knowledge in the room! Discuss with the other participants in small groups which AI tools they know and use and how they assess the potential of different solutions.
29.02.2024
11:15
Inspiration Day
Automated sustainable content creation in microlearning – 10 % more sales through gamification & daily training
Future Camp Winner 2023
29.02.2024
11:40
Inspiration Day
AI in a small customer care area – is it really profitable?
29.02.2024
12:05
Inspiration Day
From legacy to legendary customer service – why AI powered transformation is your big bet
29.02.2024
14:00
Inspiration Day
New ways – AI-supported digitisation of the customer journey at Samsung
29.02.2024
14:30
Inspiration Day
AI-supported customer experience with a wow effect!
29.02.2024
15:30
Inspiration Day
Optimised customer experience at Helvetia Deutschland through AI-supported tools
29.02.2024
16:00
Inspiration Day, Keynote
Innovation and transformation in the age of AI – the human factor in the digital world
Free Download:
Download the CCW PDF now!
You get the full 32-page brochure and find out which top experts and exhibitors you will meet live on site.
To receive the brochure, just fill out the download form. You can also get the program with no obligation by calling our customer service:
+49 6196 4722-800
Stephan Wolf
Head of Customer Service
E-Mail: kundenservice@managementcircle.de
Phone: +49 6196 4722-800
Stephan Wolf has been the face for Management Circle customers since 2002. As a dedicated team leader of our customer service, the enthusiastic swimmer is happy to answer your questions every day anew.
