The CCW Conference schedule promises two exciting days filled with interactive lecture formats and more than 40 top-class pioneers and lateral thinkers. Seize this great opportunity to discuss the customer needs of the future and gain long-term inspiration.
Best of all, you can compile your own CCW Conference schedule: you’re free to choose your event days and topics of interest.
27.02.2023
09:15
Innovation Day
27.02.2023
10:00
Innovation Day
27.02.2023
11:00
Innovation Day
27.02.2023
11:30
Innovation Day
27.02.2023
12:00
Innovation Day
27.02.2023
12:30
Innovation Day
27.02.2023
14:15
Innovation Day, Live-Visit
Travel behind the scenes and experience service pioneers in contact with customers! Choose one of three parallel tours.
27.02.2023
14:30
Innovation Day
Sightseeing tour in the footsteps of Berlin's service champions!
27.02.2023
18:00
Innovation Day
End the day with an exclusive tour of the CCW Live Call Center "The Next Experience, Design by HCD"!
28.02.2023
09:15
Main Conference, Keynote
28.02.2023
09:45
Main Conference
Find like-minded people! Network with congress participants who are facing the same challenges as you.
28.02.2023
10:15
Main Conference, Keynote
28.02.2023
12:05
Discussion, Main Conference
Representatives of the different generations discuss the following together: what moves us? How do we use social media? Our demands on the world of work, family, environment, mobility and leisure.
28.02.2023
12:30
Main Conference
28.02.2023
14:30
Main Conference
Camp 1: Fix the basics! The ABC of customer service
28.02.2023
14:30
Main Conference
Camp 1: Fix the basics! The ABC of customer service
28.02.2023
14:30
Main Conference
Camp 1: Fix the basics! The ABC of customer service
28.02.2023
14:30
Main Conference
Camp 1: Fix the basics! The ABC of customer service
28.02.2023
14:30
Main Conference
Camp 2 running parallel to Camp 1
28.02.2023
14:30
Main Conference
Camp 1: Fix the basics! The ABC of customer service
28.02.2023
17:00
Award, Main Conference
The finalists introduce themselves – you decide!
28.02.2023
18:00
Main Conference, Keynote
01.03.2023
09:05
Main Conference
01.03.2023
09:30
Main Conference
01.03.2023
09:55
Main Conference
01.03.2023
10:20
Main Conference
01.03.2023
11:15
Main Conference
Camp 4: In the office, at home or hybrid: from a healthy corporate culture to an excellent service culture
01.03.2023
11:15
Main Conference
Camp 3: Automate service processes and increase service quality!
01.03.2023
11:15
Main Conference
Camp 3: Automate service processes and increase service quality!
01.03.2023
11:15
Main Conference
Camp 3: Automate service processes and increase service quality!
01.03.2023
11:15
Main Conference
Camp 3: Automate service processes and increase service quality!
01.03.2023
11:15
Main Conference
Camp 4: In the office, at home or hybrid: from a healthy corporate culture to an excellent service culture
01.03.2023
11:15
Main Conference
Camp 4: In the office, at home or hybrid: from a healthy corporate culture to an excellent service culture
01.03.2023
11:15
Main Conference
Camp 4: In the office, at home or hybrid: from a healthy corporate culture to an excellent service culture
01.03.2023
14:15
Main Conference
Three providers have already earned their places. The fourth will be chosen by you. Who would you like to hear at the conference? Cast your vote! You will find the shortlist of the best applications on our digital platform!
01.03.2023
15:45
Main Conference
01.03.2023
16:15
Main Conference
01.03.2023
18:00
Main Conference
Come with your colleagues in the look of a well-known family (Flintstones, Smurfs, Adams Family, etc.) or simply in a cool company outfit!
02.03.2023
09:15
Inspiration Day, Keynote
02.03.2023
10:00
Inspiration Day
02.03.2023
11:00
Inspiration Day
02.03.2023
11:30
Inspiration Day
02.03.2023
13:30
Inspiration Day
At the Science Slam, three young scientists take to the stage! Three young scientists each have 10 minutes to present their research projects in an insightful, captivating and entertaining way.
02.03.2023
14:30
Inspiration Day
02.03.2023
14:55
Inspiration Day
02.03.2023
15:50
Inspiration Day
02.03.2023
16:15
Inspiration Day, Keynote
Download the CCW Program now!
You get the full 28-page conference program and find out which top experts and exhibitors you will meet live on site.
To receive the program for CCW 2023, just fill out the download form. You can also get the program with no obligation by calling our customer service:
+49 6196 4722-800
Stephan Wolf
Head of Customer Service
E-Mail: kundenservice@managementcircle.de
Phone: +49 6196 4722-800