Innovation Day
Develop innovative ideas for your customer dialogue
Are you looking for innovative service ideas? Visit our Innovation Day on the day before the CCW Conference. Leading experts will show you in one compact day how to react to changes quickly and flexibly and become a real game changer in your organization.
At the CCW Innovation Day you will quickly find new sources of innovation.
What are you waiting for?
If a LEGO brick is missing or inspiration for an intergalactic spaceship is needed, we at LEGO Customer Service will help immediately. Whether by phone, email, chat or social media, we answer all enquiries from our fans in a friendly and competent manner. Curious?
Visit our office at the ‘Alex’ in the heart of Berlin for a guided tour.
For over ten years, Aroundhome has been supporting its customers in their major purchases for around the home. Experience at first hand how a modern customer care center in the heart of Berlin connects its online customers with offline companies. See for yourself how customers can be inspired by a friendly approach and professional know-how for products and services that require in-depth advice.
Transgourmet is available to its customers 365 days a year for all questions relating to ordering, commissions, allergens, complaints and delivery. Experience with us a culinary service journey to the following stations: 1. making customer service more flexible in times of crisis; 2. reconciling work, family and private life; 3. analogue was yesterday, is the future digital?
Follow in the footsteps pf Berlin's Service Champions
As a dyed-in-the-wool Berliner, our Innovation Day presenter Antje Sawitzki will take you on a journey through her beloved hometown.
What if Berlin were not only the federal capital but also the service capital? Is that something you couldn’t imagine?
Get to see Berlin’s foremost sights on a fun bus tour – no aching feet at the end! Accompanied by anecdotes and stories about "Service in Berlin" in the local dialect, we’re sure you’ll soon be charmed by the capital!
27.02.2023
09:15
Innovation Day
Courageous and agile through every change – how we prepare our brains for new things!
27.02.2023
10:00
Innovation Day
Hell-bent on success for the customer – become a game changer in your company!
27.02.2023
11:00
Innovation Day
KAIZEN in the contact center – Toyota's roadmap for conversational AI in customer service
27.02.2023
11:30
Innovation Day
Innovation, digitisation, automation – and people at the center?
27.02.2023
12:00
Innovation Day
Each customer's journey is individual: understanding micromoments, identifying pain points, developing service ideas
27.02.2023
12:30
Innovation Day
Custom applications – how a knowledge base can serve different target groups
27.02.2023
14:15
Innovation Day, Live-Visit
Live Tours ours at our partners
Travel behind the scenes and experience service pioneers in contact with customers! Choose one of three parallel tours.
27.02.2023
14:30
Innovation Day
Berlin – a service desert or service paradise?
Sightseeing tour in the footsteps of Berlin's service champions!
27.02.2023
18:00
Innovation Day
CCW wine & talk
End the day with an exclusive tour of the CCW Live Call Center "The Next Experience, Design by HCD"!
Free Download:
Download the CCW Program now!
You get the full 28-page conference program and find out which top experts and exhibitors you will meet live on site.
To receive the program for CCW 2023, just fill out the download form. You can also get the program with no obligation by calling our customer service:
+49 6196 4722-800
Stephan Wolf
Head of Customer Service
E-Mail: kundenservice@managementcircle.de
Phone: +49 6196 4722-800
