Innovation Day
Develop innovative ideas for your customer dialogue
Are you looking for innovative service ideas? Visit our Innovation Day on the day before the CCW Conference. Leading experts will show you in one compact day how to react to changes quickly and flexibly and become a real game changer in your organization.
At the CCW Innovation Day you will quickly find new sources of innovation.
What are you waiting for?
“Turning customers into fans” – for us this means solving customer concerns in the first contact! In Berlin, we are one of 14 RegioCenters in Germany and would like to show you how our experts turn our customers into fans with a high level of expertise, patience, empathy and despite complex questions. We work closely with all units involved - T-Shop, office staff, field staff and technology. Let us inspire you and become a fan of our RegioCenter!
Tradition and innovation – the Gothaer Schaden-Service-Center (GSC) near Tempelhofer Hafen, which has 200 employees, is a wholly owned subsidiary of Gothaer Versicherung. 80 % of Gothaer claims are managed here: from qualified initial processing with a high level of specialisation to rapid settlement. We support our customers in the event of a claim. Experience a journey through our service world!
Follow in the footsteps pf Berlin's Service Champions
As a dyed-in-the-wool Berliner, our Innovation Day presenter Antje Sawitzki will take you on a journey through her beloved hometown.
What if Berlin were not only the federal capital but also the service capital? Is that something you couldn’t imagine?
Get to see Berlin’s foremost sights on a fun bus tour – no aching feet at the end! Accompanied by anecdotes and stories about "Service in Berlin" in the local dialect, we’re sure you’ll soon be charmed by the capital!
26.02.2024
09:10
Innovation Day , Keynote
Unthinkable? A short journey in time through the history of impossibility
26.02.2024
09:20
Innovation Day
Can you reinvent yourself and pursue your core business at the same time? Why we need new leadership skills at all levels!
26.02.2024
11:00
Innovation Day
Carglass presents: Three pillars for the optimal mix of AI and human advice
26.02.2024
11:55
Innovation Day
Satisfied employees = happy customers!
26.02.2024
12:20
Innovation Day
Opportunities and challenges for support in an agile transformation
26.02.2024
14:15
Innovation Day
Our live tours: Enjoy a look behind the scenes!
Please choose one of three parallel live tours or the service sightseeing tour through Berlin and register for it directly.
26.02.2024
14:15
Innovation Day
Service desert or service paradise Berlin?
Sightseeing tour in German and English
26.02.2024
18:00
Innovation Day
CCW Wine & Talk in our Experience World the next experience (Design by HCD)
Reality meets the future: Discuss the experiences of the day and take a look into the future of customer service! Get the future kick and end the day with an exclusive tour with wine and snacks in our experience world the next experience (Design by HCD)
Free Download:
Download the CCW Program now!
You get the full 16-page conference program and find out which top experts and exhibitors you will meet live on site.
To receive the program for CCW 2024, just fill out the download form. You can also get the program with no obligation by calling our customer service:
+49 6196 4722-800
Stephan Wolf
Head of Customer Service
E-Mail: kundenservice@managementcircle.de
Phone: +49 6196 4722-800
Stephan Wolf has been the face for Management Circle customers since 2002. As a dedicated team leader of our customer service, the enthusiastic swimmer is happy to answer your questions every day anew.
