Innovation Day

Develop innovative ideas for your customer dialogue

Are you looking for innovative service ideas? Visit our Innovation Day on the day before the CCW Conference. Leading experts will show you in one compact day how to react to changes quickly and flexibly and become a real game changer in your organization. 

At the CCW Innovation Day you will quickly find new sources of innovation. 

What are you waiting for? 

Benefit from live visits by renowned organizations

If a LEGO brick is missing or inspiration for an intergalactic spaceship is needed, we at LEGO Customer Service will help immediately. Whether by phone, email, chat or social media, we answer all enquiries from our fans in a friendly and competent manner. Curious? 

Visit our office at the ‘Alex’ in the heart of Berlin for a guided tour. 

For over ten years, Aroundhome has been supporting its customers in their major purchases for around the home. Experience at first hand how a modern customer care center in the heart of Berlin connects its online customers with offline companies. See for yourself how customers can be inspired by a friendly approach and professional know-how for products and services that require in-depth advice. 

Transgourmet is available to its customers 365 days a year for all questions relating to ordering, commissions, allergens, complaints and delivery. Experience with us a culinary service journey to the following stations: 1. making customer service more flexible in times of crisis; 2. reconciling work, family and private life; 3. analogue was yesterday, is the future digital? 

Follow in the footsteps pf Berlin's Service Champions

As a dyed-in-the-wool Berliner, our Innovation Day presenter Antje Sawitzki will take you on a journey through her beloved hometown. 

What if Berlin were not only the federal capital but also the service capital? Is that something you couldn’t imagine? 

Get to see Berlin’s foremost sights on a fun bus tour – no aching feet at the end! Accompanied by anecdotes and stories about "Service in Berlin" in the local dialect, we’re sure you’ll soon be charmed by the capital! 

Your Tour Guide

Antje Sawitzki
Head of Transgourmet Competence Centre/System Customer Service
Transgourmet Deutschland GmbH &Co. OHG

Innovation Day 2023 Schedule



Innovation Day

Courageous and agile through every change – how we prepare our brains for new things!

Stephan Ehlers | FQL-Kommunikationsmanagement für Motivation, Begeisterung & Erfolg



Innovation Day

Hell-bent on success for the customer – become a game changer in your company!

Nora Möbus | Nestlé Deutschland



Innovation Day

KAIZEN in the contact center – Toyota's roadmap for conversational AI in customer service

Peter-Pascal Meik | Toyota Deutschland GmbH



Innovation Day

Innovation, digitisation, automation – and people at the center?

Balz Kundert | Basler Kantonalbank



Innovation Day

Each customer's journey is individual: understanding micromoments, identifying pain points, developing service ideas

Cyrill Luchsinger | Die Schweizerische Post



Innovation Day

Custom applications – how a knowledge base can serve different target groups

Sonja Lünnemann | R+V Service Center GmbH



Innovation Day, Live-Visit

Live Tours ours at our partners

Travel behind the scenes and experience service pioneers in contact with customers! Choose one of three parallel tours.



Innovation Day

Berlin – a service desert or service paradise?

Sightseeing tour in the footsteps of Berlin's service champions!

Antje Sawitzki | Transgourmet Deutschland GmbH &Co. OHG



Innovation Day

CCW wine & talk

End the day with an exclusive tour of the CCW Live Call Center "The Next Experience, Design by HCD"!

Free Download:

Download the CCW Program now! 

You get the full 28-page conference program and find out which top experts and exhibitors you will meet live on site. 

To receive the program for CCW 2023, just fill out the download form. You can also get the program with no obligation by calling our customer service:
+49 6196 4722-800 

PD Call Center CCW Englisch (Typo3)

Your Contact for questions about CCW Conference

Stephan Wolf
Head of Customer Service

Phone:       +49 6196 4722-800

© Management Circle AG 2023