Innovation Day

Develop innovative ideas for your customer dialogue

Are you looking for innovative service ideas? Visit our Innovation Day on the day before the CCW Conference. Leading experts will show you in one compact day how to react to changes quickly and flexibly and become a real game changer in your organization. 

At the CCW Innovation Day you will quickly find new sources of innovation. 

What are you waiting for? 

Benefit from live visits by renowned organizations

Come and see what it is like behind the bricks where we support millions of LEGO Fans around the world from our Berlin Consumer & Shopper Engagement team. We are in the heart of Berlin near Alexanderplatz and looking forward to giving you a playful experience in our awesome office.

“Turning customers into fans” – for us this means solving customer concerns in the first contact! In Berlin, we are one of 14 RegioCenters in Germany and would like to show you how our experts turn our customers into fans with a high level of expertise, patience, empathy and despite complex questions. We work closely with all units involved - T-Shop, office staff, field staff and technology. Let us inspire you and become a fan of our RegioCenter!

Tradition and innovation – the Gothaer Schaden-Service-Center (GSC) near Tempelhofer Hafen, which has 200 employees, is a wholly owned subsidiary of Gothaer Versicherung. 80 % of Gothaer claims are managed here: from qualified initial processing with a high level of specialisation to rapid settlement. We support our customers in the event of a claim. Experience a journey through our service world!

Follow in the footsteps pf Berlin's Service Champions

As a dyed-in-the-wool Berliner, our Innovation Day presenter Antje Sawitzki will take you on a journey through her beloved hometown. 

What if Berlin were not only the federal capital but also the service capital? Is that something you couldn’t imagine? 

Get to see Berlin’s foremost sights on a fun bus tour – no aching feet at the end! Accompanied by anecdotes and stories about "Service in Berlin" in the local dialect, we’re sure you’ll soon be charmed by the capital! 

Your Tour Guide

Antje Sawitzki
Head of Transgourmet Competence Centre/System Customer Service
Transgourmet Deutschland GmbH &Co. OHG

Innovation Day 2024 Schedule



Innovation Day, Keynote

Experte Prof. Fabian Hemmert

Unthinkable? A short journey in time through the history of impossibility

Prof. Dr. Fabian Hemmert | Bergische Universität Wuppertal



Innovation Day

Experte Alexander Lapp-Thoma

Can you reinvent yourself and pursue your core business at the same time? Why we need new leadership skills at all levels!



Innovation Day

Experte Hans-Joachim Belz

Even with hail: How Carglass is scaling premium customer service thanks to AI

Hans-Joachim Belz | Carglass GmbH



Innovation Day

Experte Florian D. Muelken

Employees and customers are number 1



Innovation Day

Expertin: Pamela Siebenhandl

Satisfied employees = happy customers!

Pamela Siebenhandl | we.dify GmbH



Innovation Day

Experte Sebastian Kohlhepp

Opportunities and challenges for support in an agile transformation



Innovation Day

Agenda Live Besichtigung Innovationstag

Our live tours: Enjoy a look behind the scenes!

Please choose one of three parallel live tours or the service sightseeing tour through Berlin and register for it directly.



Innovation Day

Expertin Antje Sawitzki

Service desert or service paradise Berlin?

Sightseeing tour in German and English

Antje Sawitzki | Transgourmet Deutschland GmbH & Co. OHG



Innovation Day

Agenda Wine&Talk

CCW Wine & Talk in our Experience World the next experience (Design by HCD)

Reality meets the future: Discuss the experiences of the day and take a look into the future of customer service! Get the future kick and end the day with an exclusive tour with wine and snacks in our experience world the next experience (Design by HCD)

Your Contact for questions about CCW Conference

Stephan Wolf | Leiter Kundenservice

Stephan Wolf
Head of Customer Service

Phone:       +49 6196 4722-800

Stephan Wolf has been the face for Management Circle customers since 2002. As a dedicated team leader of our customer service, the enthusiastic swimmer is happy to answer your questions every day anew.

© Management Circle AG 2024