Innovation Day 2026
Develop innovative ideas for your customer dialogue
Are you looking for innovative service ideas? Visit our Innovation Day on the day before the CCW Conference. Leading experts will show you in one compact day how to react to changes quickly and flexibly and become a real game changer in your organization.
At the CCW Innovation Day you will quickly find new sources of innovation.
What are you waiting for?
Tradition and innovation – the Gothaer Schaden-Service-Center (GSC) near Tempelhofer Hafen, which has 200 employees, is a wholly owned subsidiary of Gothaer Versicherung. 80 % of Gothaer claims are managed here: from qualified initial processing with a high level of specialisation to rapid settlement. We support our customers in the event of a claim. Experience a journey through our service world!
Dive into the world of home24 and discover the customer service behind our online destination for home & living. Experience how we provide our customers with a unique and inspiring shopping experience. True to our value “We put customers first,” you will learn how we resolve inquiries as quickly as possible, how we support our customers with modern technology and innovative processes, and how we continuously improve customer satisfaction. We look forward to welcoming you to our headquarters!
Enjoy an exclusive guided tour at the Futurium in Berlin. Everything here revolves around one central question: How do we want to live? At the Futurium, three forces always interact—nature, people, and technology. During the tour, you will discover many possible futures: human-like robots, green high-rise buildings, and collaborative economies. We will use the journey to the Futurium for a special sightseeing tour, during which a true Berliner will take a closer look at Berlin’s “service scene” for you.
23.02.2026
09:00
Innovation Day
From gaming to customer service – innovation drivers present the new technological reality
Moderation
23.02.2026
09:10
Innovation Day
Indiana Jones in customer dialogue? What we can learn from the gaming industry for service and sales
Keynote
23.02.2026
09:50
Innovation Day
Where the value creation of the 2030s will emerge – and what it means for shaping the workplace
23.02.2026
10:30
Innovation Day
Fit for the future: supporting end customers in the age of AI
Startup Visions Winner
23.02.2026
11:30
Innovation Day
Making the right decisions! How do we achieve the best possible quality in our choices?
Keynote
23.02.2026
12:15
Innovation Day
The path to Europe's largest Agentic AI workforce – data sovereignty meets innovation
23.02.2026
12:45
Innovation Day
Human-AI collaboration - interaction with a digital bank
23.02.2026
14:14
Innovation Day
Departure for the live tours
Choose one of four parallel live tours and register directly for your preferred Option.
23.02.2026
14:15
Innovation Day
Live Tour 1
Experience first-hand how home24 uses innovative processes and modern technology to ensure a first-class customer experience - true to the motto "We put customers first".
23.02.2026
14:15
Innovation Day
Live Tour 2
Discover how the LEGO Consumer & Shopper Engagement team in Berlin brings joy to millions of fans worldwide - with passion, innovation and a playful spirit. Visit us near Alexanderplatz!
23.02.2026
14:15
Innovation Day
Live Tour 3
Experience the Bosch Innovation Campus Berlin - an open IoT and AI ecosystem that combines new technologies, agile working and start-up innovations in one place.
23.02.2026
14:15
Innovation Day
Live Tour 4
Discover Berlin's future up close in the Futurium - on an exclusive tour with insights into people, nature and technology, combined with a charming Berlin sightseeing route.
23.02.2026
18:00
Innovation Day
CCW Wine & Talk in the adventure world the next experience Design by HCD
23.02.2026
19:30
Innovation Day
CCWelcome Night – hosted by Foundever
24.02.2026
13:00
Innovation Day
Next Level DKB: accelerating transformation through cooperation with strong innovation partners such as OpenAI
Stephan Wolf
Head of Customer Service
E-Mail: kundenservice@managementcircle.de
Phone: +49 6196 4722-800
Stephan Wolf has been the face for Management Circle customers since 2002. As a dedicated team leader of our customer service, the enthusiastic swimmer is happy to answer your questions every day anew.
