Innovation Day
Develop innovative ideas for your customer dialogue
Are you looking for innovative service ideas? Visit our Innovation Day on the day before the CCW Conference. Leading experts will show you in one compact day how to react to changes quickly and flexibly and become a real game changer in your organization.
At the CCW Innovation Day you will quickly find new sources of innovation.
What are you waiting for?
Follow in the footsteps pf Berlin's Service Champions
As a dyed-in-the-wool Berliner, our Innovation Day presenter Antje Sawitzki will take you on a journey through her beloved hometown.
What if Berlin were not only the federal capital but also the service capital? Is that something you couldn’t imagine?
Get to see Berlin’s foremost sights on a fun bus tour – no aching feet at the end! Accompanied by anecdotes and stories about "Service in Berlin" in the local dialect, we’re sure you’ll soon be charmed by the capital!
24.02.2025
08:30
Innovation Day
Changing working environments – new service requirements, new technologies, new opportunities!
Moderation
24.02.2025
09:15
Innovation Day, Keynote
Industry in transition - how AI and connectivity are redefining the rules of the game
24.02.2025
10:00
Innovation Day
The modern contact center - challenges and opportunities in design
24.02.2025
10:30
Innovation Day
Future skills in the digital world
24.02.2025
11:30
Innovation Day
Between aspiration and reality - how can we become an attractive employer?
Expert panel
24.02.2025
12:00
Innovation Day
Taking the customer with you in service innovations - optimizing the customer journey through self-service
24.02.2025
12:30
Innovation Day
DHL brings AI to the contact center - a success story
24.02.2025
14:15
Innovation Day
Departure for the live tours
Experience the working world of the future live
24.02.2025
18:00
Innovation Day
CCW Wine & Talk in the world of experience - the next experience Design by HCD
Stephan Wolf
Head of Customer Service
E-Mail: kundenservice@managementcircle.de
Phone: +49 6196 4722-800
Stephan Wolf has been the face for Management Circle customers since 2002. As a dedicated team leader of our customer service, the enthusiastic swimmer is happy to answer your questions every day anew.
