Innovation Day

Develop innovative ideas for your customer dialogue

Are you looking for innovative service ideas? Visit our Innovation Day on the day before the CCW Conference. Leading experts will show you in one compact day how to react to changes quickly and flexibly and become a real game changer in your organization. 

At the CCW Innovation Day you will quickly find new sources of innovation. 

What are you waiting for? 

Innovation Day Schedule

24.02.2025

08:30

Innovation Day

Expertin Antje Sawitzki

Changing working environments – new service requirements, new technologies, new opportunities!

Moderation

Antje Sawitzki | Transgourmet Deutschland GmbH & Co. OHG

24.02.2025

09:15

Innovation Day, Keynote

Experte Evangelos Avramakis

Industry in transition - how AI and connectivity are redefining the rules of the game

24.02.2025

10:00

Innovation Day

Experte Thorsten Hartig

The modern contact center - challenges and opportunities in design

Thorsten Hartig | Konzern Versicherungskammer

24.02.2025

10:30

Innovation Day

Experte Thomas Graf

Future skills in the digital world

Thomas Graf | Athletic Sport Sponsoring GmbH (www.ichbindeinauto.de)

24.02.2025

11:30

Innovation Day

Expertin Melanie Bielefeld
Experte Thorsten Hartig
Expertin Corinna Kaussen
Experte Lars Lindner

Between aspiration and reality - how can we become an attractive employer?

Expert panel

Melanie Bielefeld | TUI Customer Operations GmbH
Thorsten Hartig | Konzern Versicherungskammer
Corinna Kaussen | Digital Dialog GmbH (Rheinische Post Mediengruppe)
Lars Lindner | Förde Sparkasse

24.02.2025

12:00

Innovation Day

Experte Tobias Erhardt

Taking the customer with you in service innovations - optimizing the customer journey through self-service

Tobias Erhardt | HERMA GmbH

24.02.2025

12:30

Innovation Day

Experte Denis Ziegenfuß
Experte Jonathan Zaiß
Experte Sascha Poggemann

DHL brings AI to the contact center - a success story

Denis Ziegenfuß | DHL Post & Parcel Germany, Bonn
Jonathan Zaiß | DHL Post & Parcel Germany

24.02.2025

14:15

Innovation Day

Departure for the live tours

Experience the working world of the future live

24.02.2025

18:00

Innovation Day

CCW Wine & Talk in the world of experience - the next experience Design by HCD

Your Contact for questions about CCW Conference

Stephan Wolf | Leiter Kundenservice

Stephan Wolf
Head of Customer Service

E-Mail:        kundenservice@managementcircle.de
Phone:       +49 6196 4722-800

Stephan Wolf has been the face for Management Circle customers since 2002. As a dedicated team leader of our customer service, the enthusiastic swimmer is happy to answer your questions every day anew.

© Management Circle AG 2025