Inspiration Day

Optimize your customer dialogue with artificial intelligence

How can Artificial Intelligence enhance your customer service? Come and visit our Inspiration Day the day after the CCW Conference. You will discover industry best practises in how AI can help you get closer to your customers and optimise not only your service, but also sales and training. 

The CCW Inspiration Day shows you how to use AI profitably. 

Take advantage of this unique source of inspiration! 

Inspiration Day 2023 Schedule

02.03.2023

09:15

Inspiration Day, Keynote

AI requires more than just technology!

Univ.-Prof. Dr. Marion Weissenberger-Eibl | Fraunhofer-Institut für System- und Innovationsforschung und Karlsruher Institut für Technologie KIT

02.03.2023

10:00

Inspiration Day

Artificial intelligence for classifying customer enquiries – desire and reality

Wolfgang Braun | Nestlé Deutschland AG

02.03.2023

11:00

Inspiration Day

Satisfied customers in debt collection - thanks to augmented contact center

02.03.2023

11:30

Inspiration Day

How can data-driven analytics support sales?

Tim Engel | mobile.de
Oliver Göhler | mobile.de

02.03.2023

13:30

Inspiration Day

Invigorating news from AI research

At the Science Slam, three young scientists take to the stage! Three young scientists each have 10 minutes to present their research projects in an insightful, captivating and entertaining way.

02.03.2023

14:30

Inspiration Day

Textual analysis with AI – how AI characterises customers and inspires them with type-appropriate messaging

02.03.2023

14:55

Inspiration Day

Premium chat support – customer-centric dialogue with hybrid chat solutions

Johannes Brott | Audi Interaction GmbH

02.03.2023

15:50

Inspiration Day

"Customer first!" The new era of customer focus in a fully integrated service center supported by media blending

Pasquale Renna | Zurich Versicherungs-Gesellschaft

02.03.2023

16:15

Inspiration Day, Keynote

Lighting up the darknet – we shed light on how hackers use ransomware attacks to compromise your customer data

Tobias Schrödel | IT Security Expert

Free Download:

Download the CCW Program now! 

You get the full 28-page conference program and find out which top experts and exhibitors you will meet live on site. 

To receive the program for CCW 2023, just fill out the download form. You can also get the program with no obligation by calling our customer service:
+49 6196 4722-800 

PD Call Center CCW Englisch (Typo3)
captcha

Your contact for questions about the Conference

Stephan Wolf
Head of Customer Service

E-Mail:        kundenservice@managementcircle.de
Phone:       +49 6196 4722-800

© Management Circle AG 2023