3 YEARS FROM NOW
Be there when visions become reality!
“3 Years From Now” is an interactive talk in which three renowned industry experts each spend 30 minutes examining and discussing a pre-formulated thesis from different perspectives. The focus is on exchanging ideas on forward-looking topics that will shape the corporate landscape over the next three years.
“3 Years From Now” will be moderated by TeleTalk experts and will take place on the third day of the trade show in the Messeforum in Hall 3. You can look forward to hearing from renowned industry experts and innovative companies that are helping to shape groundbreaking developments. Take a look behind the scenes and gain practical insights – stay tuned!
1. Thesis: ...bots communicate with bots, and autonomous AI agents take over customer communication.
10:00 - 10:30 a.m.
2nd thesis: ...the service agent becomes the AI supervisor. Humans and machines grow together to form a team.
10:30 - 11:00 a.m.
3. Thesis … Efficiency alone is no longer enough. Companies measure success in terms of empathy and new KPIs such as “return on empathy.”
11:00 - 11:30 a.m.
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