3 YEARS FROM NOW AUF DER CCW 2025

Be there when visions become reality!

3 Years From Now” is an interactive talk in which at least two renowned experts from the industry will each examine and discuss a previously formulated thesis from different perspectives in 30 minutes. The focus is on the exchange of ideas on forward-looking topics that will shape the corporate landscape over the next three years.

3 Years From Now is moderated by Tele Talk experts and took place on the third day of the trade fair in the trade fair forum in Hall 3. From 10 a.m. to 11.30 a.m. you could take the opportunity to listen to thought leaders and form your own opinion!

THE THESES AT A GLANCE:

1. 90 % of all companies use AI in first-level support.

What role will AI play in customer service in the future and how will it influence companies?

10:00 - 10:30 a.m.

Andreas Lappano | Director Sales & Business Development | regiocom Customer Care SE
Sascha Wollenberg | Chief Commercial Officer | Teleperformance Germany
Frank Sinde | Manager Consulting | Damovo Deutschland GmbH & Co. KG

2 AI departments are becoming a necessity in companies.

Is artificial intelligence becoming as important in companies as IT and marketing departments?

3. hyper-personalisation becomes the new norm.

Companies that do not utilise big data risk being left behind.

You can look forward to meeting renowned industry experts and innovative companies that are helping to shape pioneering developments. Take a look behind the scenes and benefit from practical insights. The names of the speakers and companies will be announced shortly - stay tuned!

Hosted by TeleTalk