3 YEARS FROM NOW AT CCW 2026

“3 Years From Now” is an interactive talk in which three renowned industry experts each spend 30 minutes examining and discussing a pre-formulated thesis from different perspectives. The focus is on exchanging ideas on forward-looking topics that will shape the corporate landscape over the next three years.  

“3 Years From Now” will be moderated by TeleTalk experts and will take place on the third day of the trade fair, February 26, 2026, in the trade fair forum in Hall 3. From 10:00 a.m. to 11:30 a.m., you can take the opportunity to hear forward thinking and form your own opinion!

The theses at a glance:

In three years...
...bots will talk to bots and autonomous AI agents will take over customer communication. 
...the service agent will become the AI supervisor. Humans and machines will grow together as a team. 
...efficiency alone will no longer be enough. Companies will measure success in terms of empathy and new KPIs such as “return on empathy.”