In our Guided Tours you’ll benefit from the many years of know-how of the experts and exhibitors at the CCW Conference & Trade Show. Simply choose your favourite topic from our range of Guided Tours and let us guide you through the trade show to the exhibition areas relevant to you. Our Guided Tours are available on all three days of the fair.
The Guided Tours offer you a compact overview of the exhibitors at the CCW Trade Show.
Do you have call center services you want to outsource or would you like an overview of contact center service providers? On this tour you’ll find out what constitutes a good contact center, and which features to look out for. And you’ll discover what impact Work@home and AI will have on services and your company.
Would you like to find out whether AI, bots or apps suit your business and how they can be successfully integrated? We will tour the Show, stopping at suppliers who will demonstrate to you how easy the first digital step can be. You’ll get to know technologies as well as practical solutions at first hand so you can better evaluate potential areas of application and their benefits.
Do you value sustainable quality in customer service? From analyzing customer feedback to optimization in operational quality management. Exhibitors with products and services around customer feedback, monitoring, coaching, knowledge management, process control, and continuous improvement will be highlighted in this tour.