Guided Tours

Take a guided tour around the CCW Trade Show according to your topic of choice

In our Guided Tours you’ll benefit from the many years of know-how of the experts and exhibitors at the CCW Conference & Trade Show. Simply choose your favourite topic from our range of Guided Tours and let us guide you through the trade show to the exhibition areas relevant to you. Our Guided Tours are available on all three days of the fair.

The Guided Tours offer you a compact overview of the exhibitors at the CCW Trade Show.

Be inspired!

Discover the inspiring guided tours at the CCW Trade Show

Contact Center Upgrade – The Future of the Service Center

Do you have call center services you want to outsource or would you like an overview of contact center service providers? On this tour you’ll find out what constitutes a good contact center, and which features to look out for. And you’ll discover what impact Work@home and AI will have on services and your company.

Digitalization in Customer Service

Would you like to find out whether AI, bots or apps suit your business and how they can be successfully integrated? We will tour the Show, stopping at suppliers who will demonstrate to you how easy the first digital step can be. You’ll get to know technologies as well as practical solutions at first hand so you can better evaluate potential areas of application and their benefits.

Customer Experience & Quality Hero – the Journey from Customer Feedback to Quality Driver

Do you value sustainable quality in customer service? From analyzing customer feedback to optimization in operational quality management. Exhibitors with products and services around customer feedback, monitoring, coaching, knowledge management, process control, and continuous improvement will be highlighted in this tour.

Omnichannel Communication

This tour highlights products and solutions around omnichannel communication, unified communication and collaboration, voice automation or service centers, giving an initial overview. 

International Tour

Embark on an inspiring journey with our CCW International Tour in English! Gain valuable insights into the future of service centers, digitalization in customer service, omnichannel communication, and quality management. Don't miss out.

NextGen Tour

This tour is aimed at apprentices who would like to get an initial overview across the range of companies exhibiting at the Trade Show. Here, trainees, students and young professionals can make their first important contacts for their professional future.

Here are your professional tour guides

Experte Detlev Artelt

aixvox GmbH

Experte Sebastian de Lanck-Thimm

clientsolutions GmbH

Expertin Sandra Gnoth

ZEITGEIST Beratungsmanufaktur GmbH

Experte Jens Jankowski

pro4care Unternehmensberatung

Expertin Doreen Krause

Resolvance c/o clientsolutions GmbH

Experte Uwe Selbmann

clientsolutions GmbH

Your contact for questions about the guided tours

Claudia Mühler | Senior Project Manager Sales CCW

Claudia Mühler
Senior Project Manager Sales CCW

Phone: +49 6196 4722-679

Natascha Höppner | Project Manager Sales CCW

Natascha Höppner
Project Manager Sales CCW

Phone: +49 6196 4722-688

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