Trade Show Forums
Benefit from new service solutions and the best inspiring ideas
The German-language CCW Trade Show Forums in Halls 2 and 3 offer you exciting presentations about the top trends and innovations from a wide range of service areas and industries. Discover new solutions for your daily challenges and get numerous inspiring impulses for productive, efficient customer service all the way to Total Experience Management.
Use the three days of the Trade Show to gain unique insights into the best practises of customer dialogue.
Here you will find the program of the trade fair forums of this year's CCW 2026.
24.02.2026
10:30
Hall 2, Trade Show Forums
AI is here, but where is the customer experience revolution?
Stefan Grünzner | CEO
24.02.2026
11:00
Hall 2, Trade Show Forums
From dilemma to breakthrough: making AI easy to use with the SOGEDES ai.fctry.
Sebastian Eggert | Head of Automation
24.02.2026
14:00
Hall 3, Trade Show Forums
90 % less editorial work - 100 % focus on quality. How AI is revolutionising your knowledge management.
Sebastian Grunwald | Senior Product Manager
24.02.2026
14:00
AI Stage, Trade Show Forums
Where Realism Meets Performance - The Future of Readiness
Mitch Lieberman | VP Fuel CX
24.02.2026
15:30
Hall 2, Trade Show Forums
May knowledge management be with you - How data awakens the power of AI!
Kim Hofmann-Füchtner | Customer Success Manager
25.02.2026
09:30
Hall 3, Trade Show Forums
Where Realism Meets Performance - The Future of Readiness
Mitch Lieberman | VP Fuel CX
25.02.2026
10:00
Hall 2, Trade Show Forums
In the age of Agentic AI: from cost centre to profit centre in customer service
Ulf Kühnapfel | Chief Revenue Officer & Co-Founder
25.02.2026
11:00
Hall 2, Trade Show Forums
AI is here, but where is the customer experience revolution?
Stefan Grünzner | CEO
25.02.2026
12:00
Hall 3, Trade Show Forums
Workforce management as a strategic lever for business success
Andreas Bopp | Sales Director | InVision AG
25.02.2026
13:00
Hall 3, Trade Show Forums
Best of Breed or Best of Suite - the right concept for AI-supported customer service.
Martin Wild | CEO SOGEDES.DIGITAL AG
25.02.2026
13:30
Hall 2, Trade Show Forums
100% correct answers in customer service - not a myth, but a method. When AI doesn't guess, but knows.
Harald Huber | Managing Director R&D
25.02.2026
14:30
Hall 2, Trade Show Forums
Simple, transparent and convenient - The anyContact Suite from Sncom
Kai Mönkemeyer | Senior Solution Consultant - Wunscherfüller
