Trade Show Forums
Benefit from new service solutions and the best inspiring ideas
The German-language CCW Trade Show Forums in Halls 2 and 3 offer you exciting presentations about the top trends and innovations from a wide range of service areas and industries. Discover new solutions for your daily challenges and get numerous inspiring impulses for productive, efficient customer service all the way to Total Experience Management.
Use the three days of the Trade Show to gain unique insights into the best practises of customer dialogue.
Just in time for CCW 2025, you will find the current program of the trade show forums here.
25.02.2025
11:30
Hall 3, Trade Show Forums
Die (R)Evolution im globalen Service- und Support-Team bei Microsoft
Renè Grebenstein | Technology Solutions Professional
Klara Borgmann | Go-to-Market Manager Microsoft Dynamics 365
Hueseyin Sahin | Technical Specialist Business Applications
25.02.2025
15:00
Hall 3, Trade Show Forums
Agent Onboarding and Coaching with AI-Driven Simulation
Olaf Hansen | Vice President Business Development
25.02.2025
15:30
Hall 2, Trade Show Forums
42 is just the beginning: The knowledge base as the key to all answers
Hendrik Buske | Director Solution Engineering & Customer Success
25.02.2025
16:00
Hall 3, Trade Show Forums
Wie nutze ich künstliche Intelligenz in Verbindung mit (m)einer Contact Center Lösung?
Martin Wild | CEO | SOGEDES.DIGITAL AG
26.02.2025
10:00
Hall 2, Trade Show Forums
Wie kann telefonischer Kundenservice Umsatz generieren und gleichzeitig Kosten einsparen?
Ulf Kühnapfel | Co-Founder & Chief Revenue Officer
26.02.2025
11:00
Hall 3, Trade Show Forums
Focus on CX trendsetters: the transformative power of human-centric AI
Marc Voigt | Solutions Consultant
26.02.2025
13:30
Hall 2, Trade Show Forums
KI-Turbo im Kundenservice: So unterstützen smarte Technologien bei schnellen Entscheidungen und detaillierter Analyse
Sebastian Eggert | Head of Automation
26.02.2025
15:00
Hall 2, Trade Show Forums
Fit für die Zukunft der Arbeit? Was der aktuelle HP Work Relationship Index über die Zusammenarbeit enthüllt
Uwe Remy | Sales Director Collaboration Specialists
26.02.2025
17:00
Hall 3, Trade Show Forums
Customer experience agility: Case study on the influence of GenAI and new competitive requirements
Mitch Lieberman | VP of Product, Fuel CX
Claudia Mühler
Senior Project Manager Sales CCW
E-Mail: c.muehler@managementcircle.de
Phone: +49 6196 4722-679
Torsten Krüger
Senior Project Manager Sales CCW
E-Mail: t.krueger@managementcircle.de
Phone: +49 6196 4722-693
