First-Time Award of the European Customer Champion
The CAt Award has been presented at the CCW for over 20 years. Many outstanding people and projects have received awards. Valuable networks have emerged, some of which are almost as old as the award itself. Now we are opening a new chapter in the CCW’s award history: This year, we shall award the “European Customer Champion” for the first time together with cmm360.ch magazine.
What's New?
Award without borders: We widen the circle of aspirants. We are lifting the restriction to the DACH region – applicants from all over Europe are very welcome! As in previous years, we are honouring three innovative projects. Instead of the previous country categories “Germany”, “Austria” and “Switzerland”, we will focus on project content.
Live Pitch on the Main CCW Stage
At the CCW itself, nominees will then do a live pitch on their projects. The audience’s assessment of the live pitch is included in the overall assessment of the jury.
Who's the Jury
Sigrid Bauschert
Managing Board
Management Circle AG
Elke Schaffer
Vice President
CallCenterForum.at
Feldin Smajlovic
CEO
SAVD Videodolmetschen GmbH
(CAt-Gewinner Österreich)
Dara Krähenbühl
Managing Board
CallNet.ch
Dirk Egelseer
President
Call Center Verband Deutschland e.V.
Bernd Ivers
Head Telesales
(CAt-Gewinner Deutschland)
Marco Kaiser
Head of Marketing & Communication
DPD Schweiz
(CAt-Gewinner Schweiz)
Matthias Schmidt
Sales Manager KMU & Strategic Partner
mobile.de GmbH (CAt-Digital Gewinner)
Show the Industry What You Are Made of
Apply as a Manager of a service or contact center, as a Team Leader or Managing Director if you and your team have successfully implemented a selected project with a specific focus. This can be, for example, projects from the following subject areas :
- Innovation focus on employees: Realisation of an extraordinary personnel development concept or the successful implementation of new work concepts
- Innovation focus on organisations: Comprehensive restructuring initiative or a successful change management process
- Innovation focus on customers: Innovative customer service campaign or initiatives to increase quality, availability and customer satisfaction
- Innovation focus on digitisation: A project for digital transformation
- Innovation focus on AI: Successful introduction of an AI solution or the further development of an AI solution
The Prize - Attractive for the Winners, Their Team, and Their Company!
Winners can look forward to an exclusive trip with an intensive professional exchange and an exclusive management seminar. Together with their teams, winners will also receive a voucher for a team event. The company can use the new “European Customer Champion” label.
The Application Phase Starts Now!
Do not miss the opportunity to present your project to a wide audience! Please send your application by email to the award chairperson:
Meike Tarabori
Chief Editor
cmm360.ch Magazine
meike.tarabori@cmm360.ch.
Or simply fill out the application documents online: https://www.cmm360.ch/european-customer-champion
Deadline: 31 December 2021
Co-operation
