Everything you need to know

We have put together a comprehensive programme for this year’s CCW. Come and experience it for yourself!

More than 40 top speakers

We’re bringing Gabor Steingart and the leading figures in customer dialogue to the stage for the CCW. Let yourself be inspired by DATEV, Trigema, Lufthansa Group, CosmosDirekt and many more.

Inspiration day

Deeply inspiring exhibitions on day 4 of the CCW: artificial intelligence in action at DocMorris and Bosch, alongside other pioneers. Hear about the experiences of successful companies pioneering AI technologies.

Innovation day

A live visit in the contact centre or an interactive workshop? Decide for yourself on day 1 of the CCW.

Trade Show

Future Camp

The Future Camp will point out what the future trends are. Startups introduce themselves and their products and services to all visitors.

Guided Tours

Embark on your own personal CCW expedition: Take a guided tour of the tour according your personal interests and take advantage of the expertise our tour guides have to offer.

Speakers’ Forum

Gain an insight into international practices and meet global players and visitors from all over the world: English-speaking exhibitors will be holding talks.

TeleTalk demo forum

Experience the live battle: a direct comparison of technology solutions to help you when deciding on which products to buy.

Live visits


Live visit


Live visit


Live visit

Evening events


Innovative and excellent: The CAt-Award 2019. Free Entry for all Trade Show-Visitors!

CCW Party

With the CCW now in its 21st year, there’s all the more reason to celebrate! Come and raise a glass for our anniversary with DJs and live performances.