Highlights

Conference

Everything you need to know

Empower your service! Watch out the new comprehensive programme for the next CCW 2022.

More than 40 top speakers

We’re bringing the leading figures in customer dialogue to the stage for the CCW.

Inspiration Day

Deeply inspiring exhibitions on day 4 of the CCW: artificial intelligence in action at DocMorris and Bosch, alongside other pioneers. Hear about the experiences of successful companies pioneering AI technologies.

Innovation day

A live visit in the contact centre or an interactive workshop? Decide for yourself on day 1 of the CCW between Zalando SE, Booking.com or DB Digital.

Trade Show

Future Camp

The Future Camp will point out what the future trends are. Startups introduce themselves and their products and services to all visitors.

Guided Tours

Embark on your own personal CCW expedition: Take a guided tour of the tour according your personal interests and take advantage of the expertise our tour guides have to offer.

Speakers’ Forum

Gain an insight into international practices and meet global players and visitors from all over the world: English-speaking exhibitors will be holding talks.

TeleTalk demo forum

Experience the live battle: a direct comparison of technology solutions to help you when deciding on which products to buy.

the next experience – Preview 2022

How does the Contact Center of the future look like? How will new technologies like AI or cognitive computing change customer dialogue? Experience it all at the LiveCallCenter.

Evening events

European Customer Champion

2022 we shall award the “European Customer Champion” for the first time!

CCW Party

Experience networking and a varied entertainment at the CCW Kultparty 2020.