Transform your Service Thinking | Monday, 26.02.2018
Your road map for more innovation in customer service. A live visit in the contact centre or an interactive workshop? Decide for yourself on day 1 of the CCW. Open new doors with Payback, Süddeutsche Zeitung, TeamBank and many more.
18.02.2019
09:00
Estrel Saal
Opening
Disrupt Yourself & Your Business
Welcome – Innovation Day opening
Antje Sawitzki | Transgourmet Deutschland GmbH & Co. OHG
- Conference
- Innovation
18.02.2019
09:05
Estrel Saal
Keynote
The customer of the future
Sven Göth | 2b AHEAD ThinkTank GmbH
- Conference
- HR and law
- Innovation
18.02.2019
09:50
Estrel Saal
Lecture
Work Smarter
Christian Schmidtchen | Telefonica Germany
- Conference
- Contact centre management
- Innovation
18.02.2019
10:20
Estrel Saal
Lecture
Which direction will customer journeys take?
Simultaneous translation
Erwin-Paul Bouma | Cisco Systems
- Conference
- HR and law
- Innovation
18.02.2019
11:10
Estrel Saal
Lecture
- Conference
- Innovation
18.02.2019
11:40
Estrel Saal
Lecture
Radical innovation as a transformation accelerator
Dr. Stefan Thomas | REHAU
18.02.2019
12:10
Estrel Saal
Lecture
Digitalisation of the customer journey, end-to-end
Christian Filipcic | Sirona Dental Systems GmbH
- Conference
- Innovation
18.02.2019
12:40
Estrel Saal
Lecture
Establishing innovation through recombination – the experience of an innovation
Frederik Peters | SWR
Live visit or workshop?
gevekom
LEMONCAT
