Disrupt yourself and your Business
Your road map for more innovation in customer service. A live visit in the contact centre or an interactive workshop?
Decide for yourself on day 1 of the CCW. Open new doors with Zalando SE, AroundHome and TransGourmet and many more.
With simultaneous translation!
Live visit in the contact centre and interactive workshops
Zalando SE
AroundHome
TransGourmet
Brave and Agile through the Crisis – Making our Brains Fit for Change!
Stephan Ehlers | FQL Agentur für Kommunikation
Doing Your Own Thing for the Customer – Become a Game Changer in the Company!
Nora Möbus | Nestlé Deutschland AG
Success through Collaboration
Regarding the Crisis: Peak Power, Innovation and Customer Centricity
Feldin Smajlovic | SAVD Videodolmetschen GmbH
Digital Internal Communication as a Catalyst for Corporate Culture
Regarding the Crisis: Peak Power, Innovation and Customer Centricity
Marco Kaiser | DPD Schweiz
Innovation and Customer Service Live and Interactive
Decide on one of three parallel live tours* or on the workshop on the topic of home office and register directly for it.
Remote instead of Face to Face: Successfully Manage Service and Sales Teams Remotely
Thomas Hohlfeld | Ribbon und Partner GmbH
Sandrine Boutez | CBC - Communication & Business Consulting GmbH
CCW Wine & Talk in the LiveCallCenter the Next Experience – Design by HCD
Let the day end with an exclusive tour of the LiveCallCenter the next experience Design by HCD!
