Disrupt yourself and your Business
Your road map for more innovation in customer service. A live visit in the contact centre or an interactive workshop?
Decide for yourself on day 1 of the CCW. Open new doors with Zalando SE, Booking.com and DB Digital and many more.
With simultaneous translation!
DB Digital – New Horizons
Silicon Valley Ecosystem: How good ideas really become innovations
Christoph Burkhardt | Innovationspsychologe
Get Employees Enthusiastic about Changes: From sending to communicating
Dennis Lohmann | Bayerischer Rundfunk
What Do Today’s Customers Expect from us?
Erwin-Paul Bouma | Cisco Systems
Just Start! How do you connect the traditional and the digital in our customer service?
Isabell Martorell-Nassl | Versicherungskammer Bayern
- Contact centre management
What Made Our Reorganisation Project Successful?
Wolfgang Hummer | EVN AG
Quality Boost – A multidimensional quality offensive
Sabine Brandner | ServiceCenter der Erste Bank und der österreichischen Sparkassen Gruppe
Fuck-up Session! Use the mistakes of the professionals to benefit your progress!
Where did we go wrong? What would we do differently next time? This discussion round focuses not on success stories but on mistakes made by the speakers.
Innovation and customer service live and interactive
CCW Wine & Talk in the LiveCallCenterDesign by HCD – the next experience
Round off the day with an exclusive visit to the LiveCallCenter!