Innovative Minds Wanted in the Service – apply now for the European Customer Champion (EUROCC)

The European Customer Champion – EUROCC for short – will be awarded for the first time at the CCW 2022. Apply now and take this opportunity to promote your customer service and advance your own career!

The Next Generation: How Customers Re-experience Retail

US startup B8ta redefines retail: stores that act as showrooms and test laboratories. Here we will present how manufacturers and customers benefit from this.

The Silicon Valley e-LSD: Experience, Learning, Sharing and Doing

What makes Silicon Valley so special and why are so many innovations emerging in this region? Roman Weishäupl shows you the four main factors, the e-LSD.

Chat, Tap, Talk: Trends Shaping the Future of Customer Experience

Since 2010, BT has been tracking consumer behaviour in an increasingly digital world through an extensive global research programme. We asked expert Dr. Nicola Millard to tell us more about the key trends driving consumer behaviour and how innovation can help customers “chat, tap and talk”.