Innovation Archive - CCW - Internationale Kongressmesse für Call Center

Innovation

The Silicon Valley e-LSD: Experience, Learning, Sharing and Doing

10. December 2018

What makes Silicon Valley so special and why are so many innovations emerging in this region? Roman Weishäupl shows you the four main factors, the e-LSD.

Chat, Tap, Talk: Trends Shaping the Future of Customer Experience

24. September 2018

Since 2010, BT has been tracking consumer behaviour in an increasingly digital world through an extensive global research programme. We asked expert Dr. Nicola Millard to tell us more about the key trends driving consumer behaviour and how innovation can help customers “chat, tap and talk”.

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