Inspiration Day

Optimize your customer dialogue with artificial intelligence

How can Artificial Intelligence enhance your customer service? Come and visit our Inspiration Day the day after the CCW Conference. You will discover industry best practises in how AI can help you get closer to your customers and optimise not only your service, but also sales and training. 

The CCW Inspiration Day shows you how to use AI profitably. 

Take advantage of this unique source of inspiration! 

Inspiration Day 2024 Schedule

29.02.2024

09:15

Inspiration Day, Keynote

Experte Jan Fischer

Digital supremacy is possible! How we in Europe can remain independent with our data-driven business models

Jan Fischer | Gaia-X Hub Germany

29.02.2024

09:45

Inspiration Day, Keynote

Experte Sven Ley
Experte Sebastian Adelberger

Measure less, know more – potential of AI-supported contact analysis for the quality management of the future

Sven Ley | DHL Group

29.02.2024

10:15

Inspiration Day

Experte Dr. Volker Kühn

What is in for me?

Use the knowledge in the room! Discuss with the other participants in small groups which AI tools they know and use and how they assess the potential of different solutions.

Dr. Volker Kühn | TÜV Rheinland Cert GmbH

29.02.2024

11:15

Inspiration Day

Experte Lukas Snizek

Automated sustainable content creation in microlearning – 10 % more sales through gamification & daily training

Future Camp Winner 2023

Lukas Snizek | QuickSpeech

29.02.2024

11:40

Inspiration Day

AI in a small customer care area – is it really profitable?

29.02.2024

11:40

Inspiration Day

Experte Patrick Reh

Customer Service 2.0 through AI Voice-Bot

Patrick Reh | ADAC e.V.

29.02.2024

12:05

Inspiration Day

Experte Paul Herman SVP

From legacy to legendary customer service – why AI powered transformation is your big bet

Paul Herman | sprinklr

29.02.2024

14:00

Inspiration Day

Experte Marcus Nessler
Experte Tobias Simmon

New ways – AI-supported digitisation of the customer journey at Samsung

Marcus Nessler | Samsung Electronics GmbH
Tobias Simmon | Samsung Electronics GmbH

29.02.2024

14:30

Inspiration Day

Experte Marco Kaiser

AI-supported customer experience with a wow effect!

Marco Kaiser | DPD (Schweiz) AG

29.02.2024

15:30

Inspiration Day

Expertin Simone Krüger

Optimised customer experience at Helvetia Deutschland through AI-supported tools

Simone Krüger | Helvetia Versicherung

29.02.2024

16:00

Inspiration Day, Keynote

Experte Wolfhart Krischke

Innovation and transformation in the age of AI – the human factor in the digital world

Wolfhart Krischke | Industry Expert, Technology Expert and Keynote Speaker

Free Download:

Download the CCW Program now! 

You get the full 16-page conference program and find out which top experts and exhibitors you will meet live on site. 

To receive the program for CCW 2024, just fill out the download form. You can also get the program with no obligation by calling our customer service:
+49 6196 4722-800 

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Your contact for questions about the Conference

Stephan Wolf | Leiter Kundenservice

Stephan Wolf
Head of Customer Service

E-Mail:        kundenservice@managementcircle.de
Phone:       +49 6196 4722-800

Stephan Wolf has been the face for Management Circle customers since 2002. As a dedicated team leader of our customer service, the enthusiastic swimmer is happy to answer your questions every day anew.

© Management Circle AG 2024