Empower your Service with Artificial Intelligence
Deeply inspiring exhibitions on day 4 of the CCW.
Hear about the experiences of successful companies pioneering AI technologies.
02.03.2023
09:15
Keynote
AI requires more than just technology!
Prof Dr Marion Weissenberger-Eibl | Fraunhofer-Institut für System- und Innovationsforschung und Karlsruher Institut für Technologie KIT
02.03.2023
10:00
Artificial intelligence for classifying customer enquiries – desire and reality
02.03.2023
11:00
Satisfied customers in debt collection – thanks to augmented contact center
02.03.2023
11:30
02.03.2023
13:30
Invigorating news from AI research
At the Science Slam, three young scientists take to the stage! Three young scientists each have 10 minutes to present their research! projects in an insightful, captivating and entertaining way. And just like at a poetry slam, the audience is the jury and decides who wins the slam
02.03.2023
14:30
Textual analysis with AI – how AI characterises customers and inspires them with type-appropriate messaging
Simon Tschütz | 100 Worte
02.03.2023
14:55
Premium chat support – customer-centric dialogue with hybrid chat solutions
Johannes Brott | Audi Interaction GmbH
02.03.2023
15:50
“Customer first!” The new era of customer focus in a fully integrated service center supported by media blending
Pasquale Renna | Zurich Versicherungs-Gesellschaft
02.03.2023
16:15
Keynote
Lighting up the darknet – we shed light on how hackers use ransomware attacks to compromise your customer data
Tobias Schrödel | IT Security Expert
