the next experience shows agile and networked working for the future
The LiveCallCenter becomes the next experience on its 15th birthday. The project has shaped the world of work in customer dialog, and now the next step is on the horizon.
Agile approaches drive service. Working post-pandemic will be different. Technology, space and leadership concepts must adapt to the New Normal, at different locations, whether headquarters, residential satellite or home office.
The joint project of CCW organizer Management Circle and the consultants and planners from HCD shows in concrete terms how perfect customer service will be organized in the future – agile, flexible, centralized and decentralized.
The best solutions and technologies from the trade fair will be used. The framework is provided by a unique working world planned and implemented by HCD, which for the first time depicts all work locations.