Agile united: Human and technology
LiveCallCenterDesign by HCD – The Next Experience.
How “human” does the omnichannel customer dialogue of the future need to be? What sort of approach will these dialogue designers take towards work? Will it be a “New Work”-style agile approach?
In CCW 2020’s LiveCallCenterDesign by HCD – the next experience, Management Circle and HCD, together with well-known technology partners, will show how people and technology interact and craft the perfect customer experience. The focus is on the customer and employees. the next experience will map out the next step in the development customer dialogue live on around 400m².