Carsten Biel

General Manager | Amazon CS DEUK

“Technology is finding its way into our daily lives at an ever faster pace – this symbiosis is already taking place in customer service today and will continue to accelerate. A seamless link between innovative technology and colleagues in customer service will therefore play a fundamental role in effective and successful customer service.”

The Contact Centre Executive with extensive management experience in internationally active business units is committed to excellent customer service with great enthusiasm. He is passionate about new technologies and innovation, including the potential of digitalisation for intelligent and customer-oriented processes.