Dr. Melanie Kramp

Customer Service Department Manager | CosmosDirekt

The Head of Customer Advisory Services at Cosmos Versicherungen, the direct insurer of Generali Deutschland, is responsible for strategic projects in sales and customer service in addition to managing operational business. In 2011, she joined the management of Cosmos and was responsible for the focal points of process and quality management. Since then, customer expectations and entrepreneurial responses have always been at the center of her activities. 

"Managers develop goals, define strategies and go about implementing them. But what happens when reality puts all the plans to the test?
Then it is time for a rethink! The presentation deals with the first tentative steps on a long road...."