Dr. Oliver Kleine

Leiter Kunden- und VermittlerService | Württembergische Versicherung AG

The industrial engineer in electrical engineering (data technology and corporate planning) holds a doctorate in logistics and operations research from the Technical University of Braunschweig. He has over 15 years of experience in the development and implementation of service-based business models and strategies, which he gained at leading companies such as Württembergische Versicherung AG, CosmosDirekt/Generali and Fraunhofer.

Dr. Oliver Kleine is considered a specialist for customer satisfaction and value-oriented business process management, business performance & intelligence systems as well as organizational development and NPS. His current favorite topic: "Real" service excellence in operations and customer contact.