Frank Büch

Leiter Marketing

Berliner Verkehrsbetriebe (BVG) & BerlKönig
Berlin

contributions

Conference

23.03.2022

09:25

Between Campaign and Customer Concerns – Complaint Management in Real Time

Frank Büch | Berliner Verkehrsbetriebe (BVG) & BerlKönig

Thilo Stracke | Berliner Verkehrsbetriebe (BVG) & BerlKönig

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Topics

Contact Center Management

Digitalization & Artificial Intelligence

Customer dialogue & communication

Human resource & law

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