Global Meeting Point
This area is the first point on the trade show for international visitors and everybody
who are interested in the latest trends and most innovative solutions of worldwide operating enterprises.
Find out how an intelligent distribution engine for customer interactions is revolutionizing contact centers
With Concrete cases
Biometrics: Better security, better customer experience
Learn how Biometrics might provide the highest level of security for your customers with state-of-the-art AI engines.
Enhancing Contact Center Engagement: 5 Workforce Engagement Management Strategies
Learn five strategies for enhancing agent engagement
WhatsApp and Co. in Customer Service: 15 Best Cases in 30 Minutes
AI behind the scenes of the Contact Center
From Self-Service with intelligent FAQs all the way to empowering your employees
Robots Don’t Cry
How to build Empathy and Stay Relevant Combining a Digital and a Human Customer Relationship
Twilio Flex – Contact Center as a Platform – A new approach
To Be Announced
Deep Dive: How the WhatsApp Business API Enhances Customer Engagement
Digitalization of the Call Centers
Leveraging the gig economy to rethink the future of CX
To Be Announced
Where Brand Loyalty, Emotional Intelligence & Technology Coincide
Make Customer Service a More Human Experience
Benefit from the flexibility of using various AI tools.
BRAIN as a ‘AI-Hub’ generates economies of scale, best in class results & time advantages
Hyper-Personalized CX in a Privacy-centric world
How to deploy Conversational AI in an ecosystem that delivers a personalized UX while ensuring data security and fraud prevention.