Global Meeting Point
The International Plaza grows further. On the International Plaza in 2019, again hosts will welcome the international guests.
A Guided Tour – of course in English– offers an insight into the trade show events of the CCW 2019 to the visitors.
This area is the first point on the trade show for international visitors and everybode who are interested in the latest trends and most innovative solutions of worldwide operating enterprises.
Why the Future of Customer Engagement Is on Mobile Chat
Die ultimative Omnichannel-Strategie
Etablieren Sie eine kundenfreundliche Strategie für alle Ihre Cloud-Services. Evolve IP-The Cloud Strategy Company
The Impact of Chatbots and AI on the Customer Journey
WhatsApp and Customer Service: How to successfully use the most popular messaging app for your customer dialogue
Rethinking CX: Balancing Innovation with Profitable Growth
Unleashing your contact center superpowers with Amazon Connect
Jim Rees |
Delivering on Customer Engagement
Responsible AI and the Future of Customer Engagement
Knowing employees, gaining employees
What call center candidates think about their work and how to win them
The Pace of Chance and what is next
Deliver a smarter, more personalized customer experience from the phone to the field
The Voice of the Customer
Boosting Your Call Center Performance with Robotic Process Automation (RPA) and AI-based Process Discovery
How to become digital in Workforce Planning – from Excel Hell to Cloud Paradise in 9 months
Come and Get It! Is AI the New Snakeoil? Understanding AI and examples of how AI can best be used today.
Andrew Maher | Avaya GmbH & Co. KG