Global Meeting Point
This was 2019 Speakers’ Forum. 2020 will be announced soon.
A Guided Tour – of course in English– offers an insight into the trade show events of the CCW 2019 to the visitors.
This area is the first point on the trade show for international visitors and everybode who are interested in the latest trends and most innovative solutions of worldwide operating enterprises.
Why the Future of Customer Engagement Is on Mobile Chat
Die ultimative Omnichannel-Strategie
Etablieren Sie eine kundenfreundliche Strategie für alle Ihre Cloud-Services. Evolve IP-The Cloud Strategy Company
The Impact of Chatbots and AI on the Customer Journey
WhatsApp and Customer Service: How to successfully use the most popular messaging app for your customer dialogue
Rethinking CX: Balancing Innovation with Profitable Growth
Customer Service as a team sport – how connected teams improve everything!
Unleashing your contact center superpowers with Amazon Connect
Jim Rees |
- Trade Show
Improving Agent Efficiency with Flex
Omnichannel Customer Experience – Connecting the Dots
Responsible AI and the Future of Customer Engagement
Contact Center AI: Augment Don”t Replace
Knowing employees, gaining employees
What call center candidates think about their work and how to win them
Making Assumptions About your Customers is the First Step to Losing Them
Deliver a smarter, more personalized customer experience from the phone to the field
The Voice of the Customer
Boosting Your Call Center Performance with Robotic Process Automation (RPA) and AI-based Process Discovery
How to become digital in Workforce Planning – from Excel Hell to Cloud Paradise in 9 months
The world’s most trusted biometric authentication and fraud prevention solution
How do you ensure your customers get the answers they need?
Come and Get It! Is AI the New Snakeoil? Understanding AI and examples of how AI can best be used today.
Andrew Maher | Avaya GmbH & Co. KG