For its 20th anniversary, the CCW trade show is offering a programme in a class of its own: Find out all about the newest developments and innovative solutions for customer dialogue in the digital age. 270 exhibiting companies and 8,000 visitors are expected to attend this year.
- Messe
- Live specials
TeleTalk demo forum
- Messe
- International
International Plaza
CCW 2018
Create your own personalised CCW trade show programme here. Select one or more exhibition days and themes or view the whole CCW programme.
LiveCallCenter
Stay in dialogue
- Trade Show
Go Omnichannel & Transform Customer Engagement
Nick Delacamp | CaféX Communications
Guided Tours – Stay oriented
International Tour
Chatbots in action – How we successfully implemented an AI powered ChatBot at British Telecom.
Martin Wild | SOGEDES
Björn Gülsdorff | Creative Virtual
The AI Dilemma: Bridging the Gap Between Experimentation and Customer Expectations
Girish Shenoy | Freshworks
- Trade Show
- International
Global Contact Center Rollouts: Three distinct Cisco case studies describing how to cope with the diverse needs of hundreds of departments with up to 40,000 agents.
Martin Wüthrich | Bucher + Suter AG
Contact Center Kings! How the Top 1% Outperform The Rest! – Ideas to take your center to another level of performance
The Call Center of today – Customer Engagement in the age of the Mobile Consumer
Wendell Black | Five9
Guided Tours – Stay oriented
International Tour
Best practice sharing: Learn how the leading Nordic Telco uses AI, chatbots, interaction analytics and robotics to get lower costs and happier customers.
Fredrik Lemming | Telia Company
Honduras Country Presentation, Your Perfect Business Service Destination
Donna Micheletti | FIDE HONDURAS
- Trade Show
Get custom solutions that make your business more profitable! Cloud Contact Center powered by Evolve IP.
Fabienne Mongula | Evolve IP
- Conference
- Trade Show
New: the CAt Digital Award live
Five finalists will have 5 minutes each to present their projects.
- Conference
- Trade Show
Presentation of the CAt-Award 2018
Presentation of the Call Center Manager Award of the Year for Germany, Austria and Switzerland. The award for the CAt Digital Award will then be presented.
Florian König | Moderator und Sportreporter (RTL)
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What if deploying, updating and securing your desktops give you competitive advantages? Lets discover ceBox by Wisper the world´s 1st Digital Desktop
Wilfrid Albersdörfer | Wisper
Knowledge and AI: Recipe for Customer Service Transformation
John Connors | eGain
Guided Tours – Stay oriented
International Tour
Rethinking commercial models to create a step change in performance
Philip Telfer | Convergys
How B2B Marketing and Sales are merging to better engage the new B2B consumer
Nada Mummar | Webhelp
Alberto Cori | Webhelp
- Trade Show
Customer Service 2020 – Speech Analytics; A Must-Have Technology
Alexander Fischer | Verint
- Trade Show
- Trade Show
Conversational Human-Machine Interaction with Natural Language Technologies
Dr. Levent Arslan | Sestek
Guided Tours – Stay oriented
International Tour
- Trade Show
- Customer dialogue and communication
EasyConnect- A WebRTC based video solution for Genesys
- Conference
- Trade Show
- Networking
20 years of CCW… Let’s celebrate!
Networking and entertainment at the CCW party 2018
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Stay in dialogue
Honduras Country Presentation, Your Perfect Business Service Destination
Donna Micheletti | FIDE HONDURAS
The Call Center of today – Customer Engagement in the age of the Mobile Consumer
Wendell Black | Five9
Guided Tours – Stay oriented
International Tour
- Trade Show
