Trade Show - CCW - Die Kundenservice & Call Center Kongressmesse

For its 22^stanniversary, the CCW trade show is offering a programme in a class of its own: Find out all about the newest developments and innovative solutions for customer dialogue in the digital age. 270 exhibiting companies and 8,000 visitors are expected to attend this year.

Future Camp: Fresh up!

The start-up stage is waiting in hall 2 to present you with the cutting-edge technologies of tomorrow.

TeleTalk demo forum

Experience the live battle: a direct comparison of technology solutions to help you when deciding on which products to buy.

Speakers’ Forum

Gain an insight into international practices and meet global players and visitors from all over the world: English-speaking exhibitors will be holding talks.

Guided Tours

Embark on your own personal CCW expedition: Take a guided tour of the tour according your personal interests and take advantage of the expertise our tour guides have to offer.

Young Professionals

Young, talented professionals in the customer dialogue sector rise to the challenge for our annual competition and show us what they're capable of.

CAt-Award

Innovative and excellent: The CAt-Award 2020. Free Entry for all Trade Show-Visitors!

Contact Centre Plaza

Discover our NEW interactive plaza in hall 2 where all important service providers do present themselves.

LiveCallCenter

How does the Contact Center of the future look like? How will new technologies like AI or cognitive computing change customer dialogue? Experience it all at the LiveCallCenter.

Find here current lectures and check back for further insights of:

Do not miss our special on March 4th!
The travel and tourism market is constantly changing. How is the industry dealing with challenges and opportunities in customer dialogue?
Our partner KMS lighthouse gives inspirational insights in English.