Trade Show - CCW - Die Kundenservice & Call Center Kongressmesse

For its 23^rdanniversary, the CCW trade show is offering a programme in a class of its own: Find out all about the newest developments and innovative solutions for customer dialogue in the digital age.

LiveCallCenter – Review 2020

How does the Contact Center of the future look like? How will new technologies like AI or cognitive computing change customer dialogue? Experience it all at the LiveCallCenter.

TeleTalk demo forum – Review 2020

Experience the live battle: a direct comparison of technology solutions to help you when deciding on which products to buy.

Trade Show Forum

Speakers’ Forum

Gain an insight into international practices and meet global players and visitors from all over the world: English-speaking exhibitors will be holding talks.

Work & Seat Area

NEW! For the first time a co-working area designed by HCD will be available at CCW 2020.

Young Professionals

Young, talented professionals in the customer dialogue sector rise to the challenge for our annual competition and show us what they're capable of.

Future Camp: Fresh up!

The start-up stage is waiting in hall 2 to present you with the cutting-edge technologies of tomorrow.

CAt-Award

Innovative and excellent: The CAt-Award 2020. Free Entry for all Trade Show-Visitors!

Guided Tours – Review 2020

Embark on your own personal CCW expedition: Take a guided tour of the tour according your personal interests and take advantage of the expertise our tour guides have to offer.