For its 23rd anniversary, the CCW trade show is offering a programme in a class of its own: Find out all about the newest developments and innovative solutions for customer dialogue in the digital age.
LiveCallCenter – Review 2020
How does the Contact Center of the future look like? How will new technologies like AI or cognitive computing change customer dialogue? Experience it all at the LiveCallCenter.
TeleTalk demo forum – Review 2020
Experience the live battle: a direct comparison of technology solutions to help you when deciding on which products to buy.
Trade Show Forum
Gain an insight into international practices and meet global players and visitors from all over the world: English-speaking exhibitors will be holding talks.
Work & Seat Area
NEW! For the first time a co-working area designed by HCD will be available at CCW 2020.
Young, talented professionals in the customer dialogue sector rise to the challenge for our annual competition and show us what they're capable of.
Future Camp: Fresh up!
The start-up stage is waiting in hall 2 to present you with the cutting-edge technologies of tomorrow.
Innovative and excellent: The CAt-Award 2020. Free Entry for all Trade Show-Visitors!
Guided Tours – Review 2020
Embark on your own personal CCW expedition: Take a guided tour of the tour according your personal interests and take advantage of the expertise our tour guides have to offer.
Education for the best. Since 1989, executives from all areas of the company have placed their trust in the high standard of our seminars, conferences and congresses. Benefit from an optimal connection of knowledge transfer and networking.