Speakers' Forum

How behavioural science can deliver customer success

Richard Chataway | Director of Behavioural Science

Customer support is everybody's business

Tanvi Gupta | Senior Product Manager

To Cloud or to Modernise? What Next for the On-Premise Contact Centre?

Peter Broeckx | Regional Sales Director Contact Center

Go beyond – More than that - omnichannel, UC & call center functionality

Additionally, leverage the power of your mobile device to help your business adapt to an increasingly mobile digital workforce

Martin Wild | Vorstand Vertrieb

Immersive CX: How to meet customer expectations & drive ROI

Björn Bauer | Director, Solutions Consulting

How to leverage a unified AI model effectively in the contact centre for automation, communication and crisis management

Ben Chandraraj | SVP & Head of Services

Redefining customer engagement with intelligent automation

Alex Cambell | Sales Director, Webex CPaaS, EMEA

Service at its best

The be-all and end-all of your IT solutions for the modern workplace

Ralph Schmidt | Senior Manager, Account Executives Enterprise

Creating effortless customer experiences.

Armgard Eichhoff | Director Solution Consulting, Customer Workflows

The Power of Messaging – Future trends of customer dialog

Mareike Tatic | Country Manager DACH + NL

Conversational AI and Automation Define The Future of Contact Centre

Yoel Goldenberg | Vice President, Product Management

CX trends 2023: using CCaaS to build authenticity

Marcus Wind | Partner & Alliance Manager

Contact Center in the Context of Customer Experience - From Marketing to Sales and Customer Service.

Markku Helin | VP Global Marketing

The Contact Centre Evolution: Unifying the Value of Customer and Employee Experience to Achieve Total Experience

Martin Taylor | Deputy CEO

Finally, intelligent bots! How we are rethinking phone automation and using conversational context to make every bot better.

Malte Kosub | Co-Founder & CEO

Collaborative Intelligence: The Future of CX

Nick Delis | SVP of International Sales

Business Intelligence for the Contact Center (Made easy!)

Patrick Forrester-Roberts | Vice President, International

The Future of CX. Now.

Luc Cavelier | Head of Business Development EMEA

The Looming Contact Centre Agent Experience Crisis_ Understand, Avoid, and Ascend

Stephen Kennedy | Direcor of Solutions

Applied AI to solve everyday challenges in the Contact Center

Today's global economy demands a fundamental change of approach to decrease operational costs, empower agents and elevate Customer Experience

Alfonso Cano | AI Specialist

Reduce costs by improving your customer and agent experiences with leading solutions on one platform

Exceptional engagement as the rule. Ensure your service and operations always exceed customer expectations - no matter how they connect with you

Alexander Huggins | Senior Director Sales Engineering