Speakers' Forum
Treffen Sie global agierende Unternehmen und tauschen Sie sich aus
Das englischsprachige Speakers' Forum der CCW Messe bringt Unternehmen aus verschiedensten Ländern zusammen. Lassen Sie sich von diesem internationalen Flair inspirieren und nutzen Sie Ihre Chance für ein umfassendes Networking mit erfolgreichen Global Playern.
Im Speakers‘ Forum hören Sie an allen drei Messetagen praxisnahe Vorträge zu Themen, die den Kundendialog auf der ganzen Welt bewegen.
Rechtzeitig vor der CCW 2025 finden Sie hier das aktuelle Programm im Speakers` Forum.
DAS WAR DAS SPEAKERS´FORUM 2024
27.02.2024
10:00
Halle 2, Speakers' Forum
Voices of Tomorrow - A Study on the Future and Chances in Voicebot Dynamics
Anna Mutska | Specialist Bot Development
27.02.2024
10:30
Halle 2, Speakers' Forum
From metrics to moments: crafting impactful CX strategies for 2024 - Freshworks & Satair/Airbus
(Gastreferent Michael Nicolai Folkmann Schjerbeck | Satair)
Gabriel Frasconi | Senior DACH Regional Director
27.02.2024
11:00
Halle 2, Speakers' Forum
Shaping Tomorrow’s Contact Center
Julian Hertzog | Head of Sales
27.02.2024
11:30
Halle 2, Speakers' Forum
CX Trends 2024: Unlock the power of Intelligent CX with Zendesk AI
Christopher Harms | Principal Solutions Consultant, Business Architect
27.02.2024
12:00
Halle 2, Speakers' Forum
State of the Contact Centre – Activating the Agent of the Future
Ed Creasey | Director of Pre-Sales Gobal
27.02.2024
12:30
Halle 2, Speakers' Forum
Revolutionizing CX: The Future of GenAI Today at Teleperformance!
Sascha Wollenberg | Chief Commercial Officer DACH
27.02.2024
13:00
Halle 2, Speakers' Forum
The next generation of CCaaS is here: see digital-first customer service in action
Nathalie Gallaire | Senior Manager Solutions Consulting
27.02.2024
13:30
Halle 2, Speakers' Forum
Introducing SPEEEX LLC & Use Case Studies
Fikret Murati | Founder/CEO
27.02.2024
14:00
Halle 2, Speakers' Forum
Navigating Customer Experience - With Ultimate Hybrid Ecosystem Observability
Tony Smith | Global Account Director
27.02.2024
14:30
Halle 2, Speakers' Forum
Voice as the Channel of Action: Meeting True Customer Needs
Sam Richardson | Principal Advisor, Executive Engagement Programs
27.02.2024
15:00
Halle 2, Speakers' Forum
CX Beyond the Contact Centre - Powering the Convergence of CCaaS & Microsoft Teams
Jon Zoltie | Contact Centre Subject Matter Expert, EMEA
27.02.2024
15:30
Halle 2, Speakers' Forum
Working backwards from the customer: Transformieren Sie Ihre Contact Center Experience mit Amazon Connect
Max Wall | Customer Experience Services & Sales Manager
27.02.2024
16:00
Halle 2, Speakers' Forum
Navigating the Future: The Synergy of Remote Work and Tech for Exceptional CX
Chris Hague | Head of Brand
27.02.2024
16:30
Halle 2, Speakers' Forum
Focus on business transformation: AI and analytics as drivers for increasing SMB efficiency in 2024
Koen Verduijn | Team Lead Solution Engineer
27.02.2024
17:00
Halle 2, Speakers' Forum
Complexity is a Fact. Deal with it. When human expertise is required, how can tech help us serve our customers?
Jan Hugenroth | Founder & CEO at Next Matter
28.02.2024
10:00
Halle 2, Speakers' Forum
Talk Your Language with AI-powered ConnectLingua
Muhammad Faizan Badar | Principal Solutions Architect
28.02.2024
10:30
Halle 2, Speakers' Forum
The rules of the game have changed – Generative AI for the Contact Centre
Ed Creasey | Director of Pre-Sales Gobal
28.02.2024
11:00
Halle 2, Speakers' Forum
AI Killer Apps: Getting the Best from Generative AI
Sean Taylor | CEO
28.02.2024
11:30
Halle 2, Speakers' Forum
AI & The Agent
Roger Verburgt | Director Sales - Customer Engagement Solutions
28.02.2024
12:00
Halle 2, Speakers' Forum
How AI will change your customer service forever: Innovations & Insights 2024
Axel Dittmann | Chief Evangelist
28.02.2024
12:30
Halle 2, Speakers' Forum
Futureproofing Your CX Strategy in the era of AI
Michael Weiss | VP Sales DACH / Belelux / Nordics
28.02.2024
13:00
Halle 2, Speakers' Forum
"Wow, I wish I had known THIS" - what to avoid in CCaaS transformation
Paul Herman | Senior VP, Global Digital Transformation
28.02.2024
13:30
Halle 2, Speakers' Forum
Beyond the Hype - Real Use Cases for Contact Center GenAI Automation
Pranay Jain | Co-founder & CEO at Enterprise Bot
28.02.2024
14:00
Halle 2, Speakers' Forum
Beyond Bots: AI That Understands, Learns, and Transforms Customer Experiences
Christoph Esslinger | Managing Director
28.02.2024
14:30
Halle 2, Speakers' Forum
Navigating Responsible AI in the Contact Center: Balancing Innovation and Ethics
Pedro Andrade | Vice President of AI and Digital Channels
28.02.2024
15:00
Halle 2, Speakers' Forum
Voice of the Customer - Using AI to understand your customers
Marcell Ignéczi | CEO
28.02.2024
15:30
Halle 2, Speakers' Forum
How to use behavioral science to create tech that works for humans
Richard Chataway | Director of Behavioral Science
28.02.2024
16:00
Halle 2, Speakers' Forum
Digital Human: Videobot in Customer Service
Peter Csikos | Executive Software Portfolio & Lifecycle Manager
28.02.2024
16:30
Halle 2, Speakers' Forum
Knowledge Management & Generative AI in Digital Customer Service
Anthony Gray | VP, Sales EMEA
28.02.2024
17:00
Halle 2, Speakers' Forum
Be the Boss of AI
Carsten Schulz | Partner bei BearingPoint
29.02.2024
10:00
Halle 2, Speakers' Forum
SQUT-Dialog Dienstleister Challenge
Diese spannenden Themen erwarten Sie: Customer Service, Sales, Nearshoring und Generative AI
Ihre Ansprechpartnerinnen rund um das Speakers' Forum
Claudia Mühler
Senior Project Manager Sales CCW
E-Mail: c.muehler@managementcircle.de
Telefon: +49 6196 4722-679
Torsten Krüger
Senior Project Manager Sales CCW
E-Mail: t.krueger@managementcircle.de
Telefon: +49 6196 4722-693
Die Management Circle AG mit Sitz in Eschborn im Taunus ist spezialisiert auf die berufliche Weiterbildung in Form von Seminaren, Konferenzen und Kongressen für Fach- und Führungskräfte.