Speakers' Forum

Treffen Sie global agierende Unternehmen und tauschen Sie sich aus

Das englischsprachige Speakers' Forum der CCW Messe bringt Unternehmen aus verschiedensten Ländern zusammen. Lassen Sie sich von diesem internationalen Flair inspirieren und nutzen Sie Ihre Chance für ein umfassendes Networking mit erfolgreichen Global Playern.

Im Speakers‘ Forum hören Sie an allen drei Messetagen praxisnahe Vorträge zu Themen, die den Kundendialog auf der ganzen Welt bewegen.

DAS WAR DAS MESSEFORUM 2024

27.02.2024

10:00

Halle 2, Speakers' Forum

Logo CreaLog

Voices of Tomorrow - A Study on the Future and Chances in Voicebot Dynamics

Anna Mutska | Specialist Bot Development

27.02.2024

10:30

Halle 2, Speakers' Forum

Logo Freshworks Inc.

From metrics to moments: crafting impactful CX strategies for 2024 - Freshworks & Satair/Airbus

(Gastreferent Michael Nicolai Folkmann Schjerbeck | Satair)

Gabriel Frasconi | Senior DACH Regional Director

27.02.2024

11:00

Halle 2, Speakers' Forum

Logo babelforce GmbH

Shaping Tomorrow’s Contact Center

Julian Hertzog | Head of Sales

27.02.2024

11:30

Halle 2, Speakers' Forum

Logo Zendesk GmbH

CX Trends 2024: Unlock the power of Intelligent CX with Zendesk AI

Christopher Harms | Principal Solutions Consultant, Business Architect

27.02.2024

12:00

Halle 2, Speakers' Forum

Logo Calabrio

State of the Contact Centre – Activating the Agent of the Future

Ed Creasey | Director of Pre-Sales Gobal

27.02.2024

12:30

Halle 2, Speakers' Forum

Logo Teleperformance Germany

Revolutionizing CX: The Future of GenAI Today at Teleperformance!

Sascha Wollenberg | Chief Commercial Officer DACH

27.02.2024

13:00

Halle 2, Speakers' Forum

Logo Sprinklr Germany GmbH

The next generation of CCaaS is here: see digital-first customer service in action

Nathalie Gallaire | Senior Manager Solutions Consulting

27.02.2024

13:30

Halle 2, Speakers' Forum

Introducing SPEEEX LLC & Use Case Studies

Fikret Murati | Founder/CEO

 

27.02.2024

14:00

Halle 2, Speakers' Forum

Logo IR

Navigating Customer Experience - With Ultimate Hybrid Ecosystem Observability

Tony Smith | Global Account Director

27.02.2024

14:30

Halle 2, Speakers' Forum

Logo Twilio

Voice as the Channel of Action: Meeting True Customer Needs

Sam Richardson | Principal Advisor, Executive Engagement Programs

27.02.2024

15:00

Halle 2, Speakers' Forum

Logo AudioCodes

CX Beyond the Contact Centre - Powering the Convergence of CCaaS & Microsoft Teams

Jon Zoltie | Contact Centre Subject Matter Expert, EMEA

27.02.2024

15:30

Halle 2, Speakers' Forum

Logo tecRacer Consulting GmbH

Working backwards from the customer: Transformieren Sie Ihre Contact Center Experience mit Amazon Connect

Max Wall | Customer Experience Services & Sales Manager

27.02.2024

16:00

Halle 2, Speakers' Forum

Logo yoummday

Navigating the Future: The Synergy of Remote Work and Tech for Exceptional CX

Chris Hague | Head of Brand

27.02.2024

16:30

Halle 2, Speakers' Forum

Logo Aircall SAS

Focus on business transformation: AI and analytics as drivers for increasing SMB efficiency in 2024

Koen Verduijn | Team Lead Solution Engineer

 

27.02.2024

17:00

Halle 2, Speakers' Forum

Next Matter

Complexity is a Fact. Deal with it. When human expertise is required, how can tech help us serve our customers?

Jan Hugenroth | Founder & CEO at Next Matter

28.02.2024

10:00

Halle 2, Speakers' Forum

Talk Your Language with AI-powered ConnectLingua

Muhammad Faizan Badar | Principal Solutions Architect

 

28.02.2024

10:30

Halle 2, Speakers' Forum

Logo Calabrio

The rules of the game have changed – Generative AI for the Contact Centre

Ed Creasey | Director of Pre-Sales Gobal

28.02.2024

11:00

Halle 2, Speakers' Forum

Logo Content Guru GmbH

AI Killer Apps: Getting the Best from Generative AI

Sean Taylor | CEO

28.02.2024

11:30

Halle 2, Speakers' Forum

Logo CISCO

AI & The Agent

Roger Verburgt | Director Sales - Customer Engagement Solutions

28.02.2024

12:00

Halle 2, Speakers' Forum

Logo Parloa

How AI will change your customer service forever: Innovations & Insights 2024

Axel Dittmann | Chief Evangelist

 

28.02.2024

12:30

Halle 2, Speakers' Forum

Logo Five9

Futureproofing Your CX Strategy in the era of AI

Michael Weiss | VP Sales DACH / Belelux / Nordics

28.02.2024

13:00

Halle 2, Speakers' Forum

Logo Sprinklr Germany GmbH

"Wow, I wish I had known THIS" - what to avoid in CCaaS transformation

Paul Herman | Senior VP, Global Digital Transformation

28.02.2024

13:30

Halle 2, Speakers' Forum

Logo Enterprise Bot

Beyond the Hype - Real Use Cases for Contact Center GenAI Automation

Pranay Jain | Co-founder & CEO at Enterprise Bot

 

28.02.2024

14:00

Halle 2, Speakers' Forum

Logo VUI.agency by Ideabay GmbH

Beyond Bots: AI That Understands, Learns, and Transforms Customer Experiences

Christoph Esslinger | Managing Director

28.02.2024

14:30

Halle 2, Speakers' Forum

Navigating Responsible AI in the Contact Center: Balancing Innovation and Ethics

Pedro Andrade | Vice President of AI and Digital Channels

28.02.2024

15:00

Halle 2, Speakers' Forum

Logo COMPUTD

Voice of the Customer - Using AI to understand your customers

Marcell Ignéczi | CEO

28.02.2024

15:30

Halle 2, Speakers' Forum

How to use behavioral science to create tech that works for humans

Richard Chataway | Director of Behavioral Science

28.02.2024

16:00

Halle 2, Speakers' Forum

Digital Human: Videobot in Customer Service

Peter Csikos | Executive Software Portfolio & Lifecycle Manager

28.02.2024

16:30

Halle 2, Speakers' Forum

Logo eGain Communications Ltd

Knowledge Management & Generative AI in Digital Customer Service

Anthony Gray | VP, Sales EMEA

 

28.02.2024

17:00

Halle 2, Speakers' Forum

Logo BearingPoint

Be the Boss of AI

Carsten Schulz | Partner bei BearingPoint

 

29.02.2024

10:00

Halle 2, Speakers' Forum

Logo SQUT

SQUT-Dialog Dienstleister Challenge

Diese spannenden Themen erwarten Sie: Customer Service, Sales, Nearshoring und Generative AI

Ihre Ansprechpartnerinnen rund um das Speakers' Forum

Claudia Mühler | Senior Project Manager Sales CCW

Claudia Mühler
Senior Project Manager Sales CCW

E-Mail:  c.muehler@managementcircle.de
Telefon: +49 6196 4722-679

Natascha Höppner | Project Manager Sales CCW

Natascha Höppner
Project Manager Sales CCW

E-Mail: n.hoeppner@managementcircle.de
Telefon: +49 6196 4722-688

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