Speakers' Forum

Treffen Sie global agierende Unternehmen und tauschen Sie sich aus

Das englischsprachige Speakers' Forum der CCW Messe bringt Unternehmen aus verschiedensten Ländern zusammen. Lassen Sie sich von diesem internationalen Flair inspirieren und nutzen Sie Ihre Chance für ein umfassendes Networking mit erfolgreichen Global Playern.

Im Speakers‘ Forum hören Sie an allen drei Messetagen praxisnahe Vorträge zu Themen, die den Kundendialog auf der ganzen Welt bewegen.

Übrigens: Alle Vorträge werden live gestreamt!

28.02.2023

10:00

Halle 2, Speakers' Forum

How behavioural science can deliver customer success

Richard Chataway | Director of Behavioural Science

28.02.2023

10:30

Halle 2, Speakers' Forum

Customer support is everybody's business

Tanvi Gupta | Senior Product Manager

28.02.2023

11:00

Halle 2, Speakers' Forum

To Cloud or to Modernise? What Next for the On-Premise Contact Centre?

Peter Broeckx | Regional Sales Director Contact Center

28.02.2023

11:30

Halle 2, Speakers' Forum

Go beyond – More than that - omnichannel, UC & call center functionality

Additionally, leverage the power of your mobile device to help your business adapt to an increasingly mobile digital workforce

Martin Wild | Vorstand Vertrieb

28.02.2023

12:00

Halle 2, Speakers' Forum

Immersive CX: How to meet customer expectations & drive ROI

Björn Bauer | Director, Solutions Consulting

28.02.2023

13:00

Halle 2, Speakers' Forum

How to leverage a unified AI model effectively in the contact centre for automation, communication and crisis management

Ben Chandraraj | SVP & Head of Services

28.02.2023

13:30

Halle 2, Speakers' Forum

Redefining customer engagement with intelligent automation

Alex Cambell | Sales Director, Webex CPaaS, EMEA

28.02.2023

14:30

Halle 2, Speakers' Forum

Service at its best

The be-all and end-all of your IT solutions for the modern workplace

Ralph Schmidt | Senior Manager, Account Executives Enterprise

28.02.2023

15:00

Halle 2, Speakers' Forum

Creating effortless customer experiences.

Armgard Eichhoff | Director Solution Consulting, Customer Workflows

28.02.2023

15:30

Halle 2, Speakers' Forum

The Power of Messaging – Future trends of customer dialog

Mareike Tatic | Country Manager DACH + NL

28.02.2023

16:30

Halle 2, Speakers' Forum

Conversational AI and Automation Define The Future of Contact Centre

Yoel Goldenberg | Vice President, Product Management

28.02.2023

17:00

Halle 2, Speakers' Forum

Crisis Management During the War. Is It Possible to Survive and Grow?

Konstantin Ryzhov | Co-Founder & CEO

01.03.2023

10:00

Halle 2, Speakers' Forum

CX trends 2023: using CCaaS to build authenticity

Marcus Wind | Partner & Alliance Manager

01.03.2023

10:30

Halle 2, Speakers' Forum

Contact Center in the Context of Customer Experience - From Marketing to Sales and Customer Service.

Markku Helin | VP Global Marketing

01.03.2023

11:00

Halle 2, Speakers' Forum

The Contact Centre Evolution: Unifying the Value of Customer and Employee Experience to Achieve Total Experience

Martin Taylor | Deputy CEO

01.03.2023

12:00

Halle 2, Speakers' Forum

Finally, intelligent bots! How we are rethinking phone automation and using conversational context to make every bot better.

Malte Kosub | Co-Founder & CEO

01.03.2023

12:30

Halle 2, Speakers' Forum

Collaborative Intelligence: The Future of CX

Nick Delis | SVP of International Sales

01.03.2023

13:00

Halle 2, Speakers' Forum

Business Intelligence for the Contact Center (Made easy!)

Patrick Forrester-Roberts | Vice President, International

01.03.2023

13:30

Halle 2, Speakers' Forum

The Future of CX. Now.

Luc Cavelier | Head of Business Development EMEA

01.03.2023

14:00

Halle 2, Speakers' Forum

The Looming Contact Centre Agent Experience Crisis_ Understand, Avoid, and Ascend

Stephen Kennedy | Direcor of Solutions

01.03.2023

14:30

Halle 2, Speakers' Forum

Applied AI to solve everyday challenges in the Contact Center

Today's global economy demands a fundamental change of approach to decrease operational costs, empower agents and elevate Customer Experience

Alfonso Cano | AI Specialist

01.03.2023

15:00

Halle 2, Speakers' Forum

Reduce costs by improving your customer and agent experiences with leading solutions on one platform

Exceptional engagement as the rule. Ensure your service and operations always exceed customer expectations - no matter how they connect with you

Alexander Huggins | Senior Director Sales Engineering

Buchen Sie jetzt Ihr Messe-Ticket

Zögern Sie nicht und nutzen Sie unsere spannenden Messeformate, um Ihr Netzwerk und Ihr Business gezielt zu erweitern. Sichern Sie sich am besten noch heute Ihr Messe-Ticket für die CCW in Berlin oder digital weltweit. Wir freuen uns auf Sie!

Ihre Ansprechpartnerinnen rund um das Speakers' Forum

Claudia Mühler
Senior Project Manager Sales CCW

E-Mail:  c.muehler@managementcircle.de
Telefon: +49 6196 4722-679

Elena Jung-Leitz
Senior Project Manger Sales CCW

E-Mail:  e.jungleitz@managementcircle.de
Telefon: +49 6196 4722-681

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